Kayleigh Gonzales
Antioch
Summary
Motivated, customer-focused, and goal oriented retail professional seeking a management position. Experienced in customer service, cash handling, team collaboration, and store operations. Eager to apply leadership, communication, and problem-solving skills to support business growth and team success
Overview
5
5
years of professional experience
Work History
Host/ Restaurant Waitress
Julians Restaurant
01.2023
- Greeted and seated guests in a welcoming manner.
- Managed reservations.
- Coordinated with servers to facilitate smooth guest service flow.
- Monitored dining areas for cleanliness and organized table settings.
- Handled guest complaints with professionalism and empathy to ensure positive experiences.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating needs.
- Took reservations over phone and in person.
Sales Associate/ TAP Supervisor
Victoria's Secret & PINK
Walnut Creek, CA
09.2025 - Current
- Assisted customers in selecting products, enhancing overall shopping experience.
- Executed visual merchandising standards to maintain appealing store displays.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Maintained knowledge of current promotions, product features, and company policies to provide informed assistance.
- Trained new sales associates on product knowledge and customer service best practices.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Residential Sales Consultant
Freschi Service Experts
01.2024 - 2025
- Conducted in-home consultations to assess customer heating and cooling needs.
- Collaborated with installation teams to ensure seamless service delivery for clients.
- Educated customers on maintenance plans and energy efficiency options available.
- Resolved customer inquiries and concerns promptly to enhance satisfaction levels.
- Developed and implemented sales strategies to increase market share.
- Created presentations to showcase residential properties and generate leads.
Jump Patrol/ Birthday Party Host
Rockin’ Jump
01.2023 - 01.2024
- Ensured guests safety during activities and monitored compliance with rules.
- Assisted in maintaining clean and organized play area for optimal guest experience.
- Provided excellent customer service by answering questions and resolving concerns promptly.
- Engaged guests in activities to enhance enjoyment and promote a positive experience.
- Assisted customers in gaining trust and understanding rules.
- Ensured the safety of guests by providing fast and secure movement.
- Monitored jumpers to ensure they were following safety guidelines.
Host/ Restaurant Waitress
Skipolinis
01.2021 - 01.2023
- Greeted and seated guests in a welcoming manner.
- Managed reservations and organized seating arrangements efficiently.
- Trained new employees.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of Arts - Humanities
Diablo Valley College
Pleasant Hill, CAHigh School Diploma -
Heritage High School
Brentwood, CA06.2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Goal oriented
- Communication
- Employee engagement
- Coaching and mentoring
Timeline
Sales Associate/ TAP Supervisor
Victoria's Secret & PINK
09.2025 - Current
Residential Sales Consultant
Freschi Service Experts
01.2024 - 2025
Host/ Restaurant Waitress
Julians Restaurant
01.2023
Jump Patrol/ Birthday Party Host
Rockin’ Jump
01.2023 - 01.2024
Host/ Restaurant Waitress
Skipolinis
01.2021 - 01.2023
Associate of Arts - Humanities
Diablo Valley College
High School Diploma -
Heritage High School