Oscar Castellon Topete

Serves as the lead technical resource for the district’s IT team, overseeing network infrastructure, system security, and IT operations while guiding staff through technical challenges, training initiatives, and project implementations. Acts as a mentor and leader, ensuring that team members are equipped with the knowledge and skills necessary to maintain a reliable and secure IT environment. Works closely with vendors, internal departments, and stakeholders to execute technology upgrades, system integrations, and long-term strategic initiatives that support the district’s mission.

• Leads and mentors IT staff, providing guidance on troubleshooting, system administration, and network security best practices.
• Oversees major IT projects, coordinating with vendors, contractors, and internal teams to ensure successful system upgrades and technology implementations.
• Develops and enforces IT policies and best practices, ensuring compliance with security standards and operational efficiency.
• Assists in strategic IT planning, identifying opportunities for network improvements, system scalability, and enhanced cybersecurity measures.
• Provides technical training to staff, ensuring consistent knowledge-sharing and skill development across the team.
• Troubleshoots and resolves complex network and infrastructure issues, minimizing downtime and optimizing system performance.
• Manages vendor relationships to ensure smooth collaboration on technology implementations and system maintenance.

Provided technical support and troubleshooting to ensure the functionality, security, and reliability of IT systems across multiple school sites. Assisted in network support, device management, and technology rollouts, while occasionally taking on lead roles in deployments and infrastructure upgrades. Served as a key technical resource, supporting district staff and students in resolving IT-related issues.

• Assisted with the installation, maintenance, and troubleshooting of IT infrastructure, including network devices, user accounts, and endpoint security.
• Provided helpdesk support, diagnosing and resolving hardware, software, and network connectivity issues to minimize downtime.
• Took on lead responsibilities during technology rollouts, ensuring deployments were executed efficiently and addressing issues as they arose.
• Created technical documentation and troubleshooting guides to improve support processes and system efficiency.
• Conducted basic training for staff and students, helping them navigate IT systems and best practices.
• Collaborated with cross-departmental teams to support technology initiatives and ensure IT solutions aligned with district needs.

Provided hardware, software, and network troubleshooting for consumer and business clients, diagnosing and repairing IT systems to ensure optimal performance. Delivered technical support and customer service, assisting clients with device repairs, system optimization, and security solutions.

• Diagnosed and repaired computer hardware, software issues, and network connectivity problems.
• Assisted customers with data recovery, system upgrades, and security solutions to enhance device functionality.
• Conducted technical consultations, providing recommendations on IT solutions based on client needs.
• Managed and prioritized multiple repair requests, ensuring timely and efficient service.
• Maintained a high level of customer satisfaction by clearly explaining technical issues and solutions.