Summary
Overview
Work History
Education
Skills
Executive Awards
Timeline
Generic

Oscar Cano

Novato,CA

Summary

I am currently working as an Assistant Store Manager for Lowe's Home Improvement, offering more than 20 years of experience in the Home Improvement industry. Worked as Assistant Store Manager for the last 12 years, focused and enthusiastic, with strong background building successful teams by training and coaching on processes, policies and procedures, executing large scale projects in several stores, experienced in customer service, inventory management, safety procedures and protocols, and shrink mitigation programs. Proven track record for managing in high volume stores that vary from 30-100 millions in volume and consist of 100-250 employees; creating positive working and shopping environments. Also, Hired, trained and coached staff to build highly qualified teams. Over the last couple of years, I ran several stores as an acting Store Manager, prepare stores for Divisional and Regional visits, and led inventory preps in more than one store, All with outstanding results. Extensive experience in all areas of the business, managed merchandising, operations, specialty; Coordinated with Store Managers and District Manager to participate in District business walks in all stores in the district, conducted district staff training, reviewed sales reports and implement changes to improve overall sales and metrics at store and district levels.

Overview

12
12
years of professional experience

Work History

MST Assistant Store Manager

Lowe's Home Improvement
01.2024 - Current
  • Utilized the company's software programs for data entry, analysis and reporting purposes
  • Plan and monitor the execution of seasonal resets within deadlines, oversee the stock levels, service and maintenance in the entire store
  • Participated in team meetings to provide feedback on operational issues and solutions
  • Ensured that all safety protocols were followed during day-to-day operations
  • Helped senior staff carry out daily facility operations, set schedules and meet customer requirements
  • Resolved customer inquiries promptly while maintaining a high level of customer satisfaction
  • Run the store when the Store is absent.

Operations Assistant Store Manager

Lowe's Home Improvement
09.2022 - 12.2023
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives
  • Ensured compliance with safety regulations and maintained a safe work environment for all associates and customers
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels
  • Recruited, hired and trained associates, monitor team performance and customer service.

Merchandising Assistant Store Manager

Lowe's Home Improvement
02.2022 - 08.2022
  • Reviewed daily sales and inventory levels to ensure accuracy of product availability
  • Analyzed customer feedback to determine areas of improvement in store operations
  • Managed the recruiting, hiring and training process for new employees
  • Implemented strategies designed to increase customer engagement with products and services
  • Ensured compliance with all company policies, procedures and safety regulations.

Specialty Assistant Store Manager

Lowe's Home Improvement
04.2019 - 01.2022
  • Provided exceptional customer service by responding promptly to customer inquiries and complaints
  • Resolved conflicts among customers, vendors, or other personnel in a professional manner
  • Conducted weekly staff meetings to review performance goals and objectives
  • Recruited, interviewed, hired, trained, evaluated and recognize associate's performance as needed
  • Monitored employee's performance with specialty programs and provided ongoing feedback and coaching to drive performance improvement
  • Evaluated employee skills, built staff teams and executed performance reviews.

Merchandising Assistant Store Manager

Lowe's Home Improvement
11.2018 - 03.2019
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods
  • Reviewed daily sales and inventory levels to ensure accuracy of product availability
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Merchandising Assistant Store Manager

Lowe's Home Improvement
02.2016 - 10.2018
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods
  • Reviewed daily sales and inventory levels to ensure accuracy of product availability
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Merchandising Assistant Store Manager

The Home Depot
07.2012 - 01.2016
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
  • Ensured compliance with all safety regulations throughout the store premises.

Education

Bachelor of Science Computer Science -

National Authonomus University Managua
Managua, Nicaragua
01.2001

Skills

  • Retail Merchandising and Operation
  • Sales, Productivity and Labor analysis
  • District Business Walks
  • Verbal and Written Communication
  • Bilingual (English & Spanish)
  • Software] Expertise
  • Customer Service Management
  • Store opening and closing procedures
  • Safety procedures and protocols
  • Performance Evaluations

Executive Awards

Recognized as the leader of the Week in the Western Division for an outstanding execution of the project P51 at the Lowe's San Francisco Store.

Timeline

MST Assistant Store Manager

Lowe's Home Improvement
01.2024 - Current

Operations Assistant Store Manager

Lowe's Home Improvement
09.2022 - 12.2023

Merchandising Assistant Store Manager

Lowe's Home Improvement
02.2022 - 08.2022

Specialty Assistant Store Manager

Lowe's Home Improvement
04.2019 - 01.2022

Merchandising Assistant Store Manager

Lowe's Home Improvement
11.2018 - 03.2019

Merchandising Assistant Store Manager

Lowe's Home Improvement
02.2016 - 10.2018

Merchandising Assistant Store Manager

The Home Depot
07.2012 - 01.2016

Bachelor of Science Computer Science -

National Authonomus University Managua
Oscar Cano