Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joy Okeke

Customer Service
Toronto,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

Customer Server

Sky Hotel International Ltd
01.2020 - 07.2023
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Front Desk Agent

Sky Hotel International Ltd
10.2019 - 01.2020
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Welcomed each new arrival pleasantly and confirmed reservations.

Education

Post-Degree Certificate - Project Management

Uganda Management Institute
Kampala
01.2007 - 08.2008

BA in Business Administration -

Makerere University
Uganda
03.2002 - 08.2005

Skills

    High-volume dining

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Certification

Smart Serve Ontario

Timeline

Standard First Aid with CPR and AED

02-2024

Paragon Security

12-2023

Smart Serve Ontario

09-2023

Customer Server

Sky Hotel International Ltd
01.2020 - 07.2023

Front Desk Agent

Sky Hotel International Ltd
10.2019 - 01.2020

Post-Degree Certificate - Project Management

Uganda Management Institute
01.2007 - 08.2008

BA in Business Administration -

Makerere University
03.2002 - 08.2005

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Joy OkekeCustomer Service