OSCAR ALCALA
Rowland Heights
Summary
With extensive experience as a logistics lead, I possess the expertise to effectively manage shipping operations, enhance supply chain efficiency, and lead teams. My proven abilities in problem-solving, customer service, and effective communication enable me to contribute to organizational success in a challenging role within logistics management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Logistics Lead
Sealed Air
01.2018 - Current
- Manage daily shipping operations, including scheduling inbound/outbound shipments, preparing documentation, and tracking inventory levels.
- Provide guidance and training for new employees on relevant software applications and operational procedures.
- Identify areas of improvement within the supply chain network and develop strategies to address them.
- Create standard operating procedures for logistics processes to improve efficiency and accuracy.
- Monitor customer service levels through customer feedback surveys and implemented corrective action plans when needed.
- Utilize problem solving skills to resolve issues related to customer orders, freight forwarding, customs clearance.
- Maintain accurate records of shipments and deliveries using computerized systems such as SAP.
- Coordinated the logistics of multiple large-scale projects, ensuring efficient and timely delivery of goods.
- Monitor inventory levels of products and materials in warehouses.
- Organize, and manage work of subordinate staff to ensure that work was accomplished in manner consistent with organizational requirements.
- .
- Operated forklifts to transport materials efficiently throughout warehouse facility.
- Collaborated with team members to streamline loading and unloading processes for improved workflows.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Monitor equipment performance and reported issues promptly for timely resolution.
- Safely load and unload trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
Store Associate
Ace Hardware
05.2016 - 10.2017
- Greeted customers and answered questions, assisting with needs and finding items.
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
- Built relationships with customers through friendly conversations about products or services offered at the store.
- Performed general store maintenance for clean store appearance.
- Labeled, tagged, and sorted merchandise for sale.
- Unloaded store merchandise and arranged products in display areas.
- Restocked shelves with appropriate items to support availability.
- Maintained store cleanliness by restocking shelves, vacuuming floors, and removing debris.
- Communicated with store manager about merchandise and supply needs to maintain well-stocked store.
- Focused on learning new skills and staying updated with industry changes.
- Learned basic general house hold repairs including electrical, plumbing and handyman work.
Sales Associate
Radioshack
01.2014 - 03.2016
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Established a positive rapport with customers by delivering friendly, personalized service.
Education
High School Diploma -
William Workman
city of industry06.2011
Skills
- Team Leadership
- SAP and Microsoft office knowledgeable
- Customer service engagement
- Time Management
- Reliable and responsible
- Problem-solving abilities
- Verbal and written communication
- Adaptable to all work/office environments
- 77 WPM typing speed
Accomplishments
- Achieved 97%+ on time shipping 5 years in a row with accuracy and efficiency.
Certification
Sit-down Forklift Trainer
LANGUAGES
Spanish
Advanced
Timeline
Logistics Lead
Sealed Air
01.2018 - Current
Store Associate
Ace Hardware
05.2016 - 10.2017
Sales Associate
Radioshack
01.2014 - 03.2016
High School Diploma -
William Workman