OSAZEME REX OWEN-OBASEKI
Ottawa,ON
Summary
Versatile Customer Service Officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated over 7 years of the financial industry experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Benefit Administration Officer
Trustfund Pensions Limited
02.2018 - 10.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Maintained personnel records and updated internal databases to support document management.
- Managed daily payment processing and drafted related financial documents.
- Generated reports to suggest corrective actions and process improvements.
Customer Service Representative
Wetland Microfinance Bank
01.2021 - 08.2023
- Processed customer service orders promptly to increase customer satisfaction.
- Responded proactively and positively to rapid change.
- Tracked customer service cases and updated service software with customer information.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Lapo Microfinance Bank
09.2015 - 01.2018
- Processed customer service orders promptly to increase customer satisfaction.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Tracked customer service cases and updated service software with customer information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Marketing
Delta State University, Abraka, Nigeria
Delta State, Nigeria08.2015
Skills
- Microsoft word
- PowerPoint Presentation
- Work Planning and Prioritization
- Office Administration
- Support Services
- Document Management
- Documentation and Recordkeeping
- Attention to Detail
- Team Collaboration
- Administrative Support
- Technical Support
- Goal Setting
- MS Office
- Report Writing
- Information Management
- Data Confidentiality
- Customer Service
- Records Management
Certification
Standard First Aid and CPR/AED level C
Health And Safety Environment (HSE) level 1,2,3
Timeline
Customer Service Representative
Wetland Microfinance Bank
01.2021 - 08.2023
Benefit Administration Officer
Trustfund Pensions Limited
02.2018 - 10.2023
Customer Service Representative
Lapo Microfinance Bank
09.2015 - 01.2018
Bachelor of Science - Marketing
Delta State University, Abraka, Nigeria
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