Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Osazee Amadasun

Toronto

Summary

Passionate about delivering exceptional customer service and skilled in problem-solving, I excel in environments that prioritize environmental sustainability. With a proven track record of resolving issues and surpassing customer expectations, I am dedicated to making a positive impact in every interaction. My commitment to environmental stewardship complements my ability to provide top-notch service, positioning me as a valuable asset to any team focused on sustainability initiatives. Eager to contribute my skills and expertise to a company that shares my values and commitment to environmental responsibility.

Overview

22
22
years of professional experience

Work History

Wharehouse Admin/SME Team Leader

Pet Valu
06.2023 - Current

SME for bastian autostore

making sure autostore runs smoothly

remove/install robot from grid if needed

monitor induction area

monitor and unclogged bailor if if and when needed

  • Enhanced team productivity by implementing efficient workflow processes and resource allocation strategies.
  • Resolved conflicts between team members through effective mediation techniques, maintaining a harmonious work environment.
  • Mentored new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team.

Reach Truck Operator

Pet Valu
01.2018 - 06.2023
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Assisted with training new employees on reach truck operation and best practices in warehouse settings.
  • Participated in regular safety meetings, staying up-to-date on best practices for reach truck operation.
  • Provided support during peak times, willingly working overtime hours when necessary to meet customer demands.
  • Improved warehouse efficiency by accurately operating reach trucks for order picking and pallet storage.
  • Ensured proper weight distribution on pallets, avoiding potential safety hazards during transport or storage.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Assisted in inventory control, ensuring accurate stock levels for seamless order fulfillment.

Call center

JI computer Group
01.2008 - 01.2017
  • Answer calls from a wide range of businesses
  • Write up reports regularly
  • Respond to customer’s and staff inquiries answer calls
  • Able to react instantly in case of emergency.
  • Consistently met or exceeded all performance metrics, earning recognition as a top-performing Call Center Clerk among peers.
  • Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for call center environments.
  • Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.

House advisor

YMCA Sport House
01.2006 - 01.2009
  • Leader at leading house meetings and attending resident’s requests
  • Conflict resolution among residents
  • Keeping house in an orderly fashion and maintenance of equipment.

Security Guard

Lion Security
01.2006 - 01.2008
  • Responsible for safety and monitoring of commercial and residential areas
  • Complete reports on a daily basis
  • Taking leadership in case of accidents
  • Front desk reception aiding residents in their inquiries

Management assistant

Guinness Brewery
01.2003 - 01.2004
  • Enhanced customer service relations by assisting customers by phone or in person
  • Responsible for security of store and maintenance of security equipment
  • Administrative work and bookkeeping of store, including inventory listings

Education

High School Diploma -

Academy of Learning Career College
04-2013

Security Program

Centre for Security Training and Management
Toronto, ON
01.2006

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Abbey High School
01.2006

Skills

  • Customer service experience
  • Ability to work in a fast-paced environments
  • Computer skills working with internet databases, Microsoft office programs and technical repairs
  • Comfortable using the computer for research purposes
  • Training and mentoring
  • Strong analytical skills
  • Creative solutions

Languages

English
Professional Working

Timeline

Wharehouse Admin/SME Team Leader

Pet Valu
06.2023 - Current

Reach Truck Operator

Pet Valu
01.2018 - 06.2023

Call center

JI computer Group
01.2008 - 01.2017

House advisor

YMCA Sport House
01.2006 - 01.2009

Security Guard

Lion Security
01.2006 - 01.2008

Management assistant

Guinness Brewery
01.2003 - 01.2004

Security Program

Centre for Security Training and Management

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Abbey High School

High School Diploma -

Academy of Learning Career College
Osazee Amadasun