OSATOHANMWEN AWOGU
Belleville,ON
Summary
Dynamic professional at Zenith Bank Plc, blending data analysis and customer service expertise to drive strategic decisions and enhance user experiences. Skilled in conflict resolution, Microsoft Suite optimization, critical thinking, and teamwork. Resourceful Market and Research Analyst with over a decade of experience studying market conditions, consumer preferences, and statistical data. Well-versed in CRM programs, data collection methods, and SWOT analysis. Caring and empathetic support worker with 5 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer, and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.
Overview
16
16
years of professional experience
Work History
Support Worker
Cheshire Homes
2024.05 - Current
- Assisted over 30 clients with daily living needs to maintain self-esteem and general wellness
- Helped clients manage and reach individual goals, supporting independent progression and social skills
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities
- Transported clients to appointments, shopping venues, and entertainment events according to the determined schedule
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their well-being
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers
- Improved client satisfaction by promptly addressing concerns and implementing feedback promptly
- Proactively identified areas for improvement within the organization and contributed ideas towards enhancing overall operational efficiency
- Assisted clients in developing and setting realistic goals to promote positive change.
Marketing/Research Analyst
Zenith Bank Plc
2020.10 - 2023.07
- Presented key research findings to senior leadership, influencing the direction of future marketing initiatives
- Conducted focus group sessions with over 100 consumers daily to gain insight into their preferences, needs, and motivations for purchasing decisions
- Assisted in developing targeted messaging for advertising campaigns based on consumer preferences identified through research efforts
- Managed vendor relationships for outsourced research projects, ensuring timely delivery of high-quality results
- Conducted competitive analyses to identify market trends and opportunities for growth, leading to strategic business decisions
- Optimized research methodologies by continuously evaluating their effectiveness, and making necessary adjustments
- Managed budget allocation for multiple research projects, ensuring cost-effective use of resources while maintaining quality standards.
Customer Service Representative
Zenith Bank Plc
2008.10 - 2020.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to over 300 customer requests daily for products, services, and company information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Assisted customers in navigating the company website and placing online orders, improving overall user experience
- Tracked customer service cases and updated service software with customer information.
Education
Graduate Certificate - Global Business Management
Loyalist College of Applied Arts and Technology
Belleville, ON04.2025
Skills
- Expertise in conducting literature
- Organizational and reviews, data collection, and time-management skills.
- Proficiency in Microsoft Word, Critical Thinking and Problem-solving, Excel, OneDrive, and MS Teams Solving.
- Teamwork and Collaboration
- Independence and Productivity
- Analytical and Conflict Resolution Skills
References
Upon Request
Languages
English
Full Professional
Timeline
Support Worker
Cheshire Homes
2024.05 - Current
Marketing/Research Analyst
Zenith Bank Plc
2020.10 - 2023.07
Customer Service Representative
Zenith Bank Plc
2008.10 - 2020.10
Graduate Certificate - Global Business Management
Loyalist College of Applied Arts and Technology
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