Osasu Oke
Woodstock,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Customer Success Representative
TELUS
03.2015 - Current
- Manage Business Accounts that generate over 500k Annually
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivering best-in-class customer experiences by building strong relationships, and influencing decision makers
- Use excellent verbal skills to engage Business Owners in conversation and effectively determine needs and requirements
- Maintain meticulous recordkeeping of sales reports, revenue reports and invoices
- Resolve customer complaints regarding sales and service
- Collaborate with other departments to come up with strategies for financial gain and customer satisfaction
- Manage sales funnel effectively and forecasted requirements across multiple industry accounts.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Associate
TELUS
05.2014 - Current
- Top 10 Associate in Canada, constantly exceeding target (Over 120%)
- Developed trusting relationships with customers by making personal connections
- Answered product questions with up-to-date knowledge of sales and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Built and maintained relationships with peers and upper management to drive team success
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Obtained signatures for financial documents and internal and external invoices
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Bachelor of Arts in Dramatic Arts -
Brock University
St. Catharines, ONSkills
- Business acumen
- Presentation skills
- Client relations
- Quality assurance and control
- Stakeholder relations
- Revenue generation
- Negotiation competency
- Experience in leadership
- Team player mentality
- Superb time management
- Inter-Department Collaboration
- B2B sales and customer service
References
References Available Upon Request
Languages
English
Native or Bilingual
Timeline
Customer Success Representative
TELUS
03.2015 - Current
Associate
TELUS
05.2014 - Current
Bachelor of Arts in Dramatic Arts -
Brock University
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