Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Customer Success Representative
TELUS
03.2015 - Current
Manage Business Accounts that generate over 500k Annually
Offered advice and assistance to customers, paying attention to special needs or wants.
Delivering best-in-class customer experiences by building strong relationships, and influencing decision makers
Use excellent verbal skills to engage Business Owners in conversation and effectively determine needs and requirements
Maintain meticulous recordkeeping of sales reports, revenue reports and invoices
Resolve customer complaints regarding sales and service
Collaborate with other departments to come up with strategies for financial gain and customer satisfaction
Manage sales funnel effectively and forecasted requirements across multiple industry accounts.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Associate
TELUS
05.2014 - Current
Top 10 Associate in Canada, constantly exceeding target (Over 120%)
Developed trusting relationships with customers by making personal connections
Answered product questions with up-to-date knowledge of sales and promotions
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Built and maintained relationships with peers and upper management to drive team success
Assisted teammates with sales-processing tasks to meet daily sales goals
Obtained signatures for financial documents and internal and external invoices
Trained new team members in cash register operation, stock procedures and customer services.