Abdulmalik Adefuye

• Provided technical assistance to customers via phone and chat channels.
• Diagnosed software and hardware issues for a diverse range of products.
• Documented customer interactions and resolutions in the support ticket system.
• Educated customers on product features and troubleshooting steps effectively.
• Maintained knowledge of company products through continuous learning resources.
• Created knowledge base articles for commonly encountered issues and solutions.
• Performed system configuration changes according to customer requirements.
• Participated in regular team meetings for status updates and brainstorming ideas.

Facilitated IT support across multiple channels including telephone, email, remote access, and in-person visits.
Resolved a variety of end-user IT concerns such as password resets, software questions, and hardware malfunctions.
Escalated complex issues while maintaining transparent communication with clients and team members.
Collaborated with network technicians during the installation of network equipment and system adjustments.
Diligently logged work orders, prioritized incoming tickets, and produced detailed repair reports.
Assembled computer systems and installed Wi-Fi interfaces to enhance user experiences.
Conducted anti-virus assessments while providing training on iPad/iPod/iPhone functionalities.
Troubleshot VOIP systems and established connections through Third Lane to ensure reliability.

• Completed day-to-day duties accurately and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Troubleshot and repaired network, hardware, and software components to maintain seamless IT operations.
  Conducted routine maintenance and inspections of network and server systems to ensure optimal performance.
  Executed hardware and software upgrades, performing root cause analysis for complex issues.
  Managed IT infrastructure, help desk support, system backups, and database archiving for data recoverability.
  Updated antivirus software regularly while providing technical support for servers and networks.
  Oversaw customer care initiatives along with warehouse management responsibilities.
• Assisted users with troubleshooting and resolving IT-related problems promptly.
• Maintained and updated documentation for IT processes and procedures regularly.
• Monitored network performance to identify potential issues proactively.
• Configured and installed computer systems for new employees efficiently.

• Managed customer interactions through inbound and outbound calls, ensuring effective issue resolution.
  Utilized call flow guides for accurate information tracking and database retrieval.
  Demonstrated B2B/B2C skills to close sales, negotiate deals, and upsell products.
  Resolved technical issues while providing basic customer service support.
  Maintained extensive knowledge of smartphones, tablets, computers, and wearables.
  Showcased problem-solving abilities to enhance customer satisfaction during interactions.
  Focused on upselling additional products and services to maximize sales opportunities.
• Provided expert guidance to clients on product features and services.
• Resolved customer inquiries efficiently using CRM software tools.
• Coordinated with cross-functional teams to address client needs promptly.