Osama Osman
Saskatoon,SK
Summary
Proactive and customer-oriented professional with experience at KOOKO'S Pizza and Marhaba Restaurant. Excelled in teamwork and collaboration, ensuring smooth operations and customer satisfaction. Demonstrated expertise in safe food handling and ingredient preparation, contributing to efficient kitchen environments. Achieved a notable increase in repeat customer visits through exceptional service and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Pizza Maker
KOOKO'S Pizza
06.2023 - 06.2024
- Topped pizzas with the right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- I rolled and shaped dough to the correct sizes and shapes based on orders to fit in the oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
Restaurant Server
Marhaba Restaurant.
08.2022 - 04.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Restaurant Server
Marhaba Restaurant.
09.2020 - 05.2022
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Business Management
North West College
North Battleford, SK04-2023
Hotel, Motel, And Restaurant Management
Saskatchewan Polytechnic
Saskatoon, SK05-2022
Skills
- Teamwork and collaboration
- Customer service
- Safe food handling
- Food safety
- Equipment cleaning
- Ingredient preparation
Languages
English
Professional Working
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Pizza Maker
KOOKO'S Pizza
06.2023 - 06.2024
Restaurant Server
Marhaba Restaurant.
08.2022 - 04.2023
Restaurant Server
Marhaba Restaurant.
09.2020 - 05.2022
Business Management
North West College
Hotel, Motel, And Restaurant Management
Saskatchewan Polytechnic
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