Osama Obeid
Summary
Well-trained Assistant Restaurant Manager promoting 1 year of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. Experienced manager bringing demonstrated success in developing and motivating strong restaurant teams to assist tens customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Overview
5
5
years of professional experience
Work History
Assistant Restaurant General Manager
A&W
05.2023 - Current
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Enhanced team performance by providing regular coaching and feedback to employees.
- Increased sales with targeted marketing promotions and event planning for special occasions.
- Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
- Boosted employee morale through recognition programs, leading to higher retention rates and improved teamwork.
- Reduced food waste by closely monitoring inventory levels, ordering supplies as needed, and adjusting menus accordingly.
Supervisor
A&W
06.2021 - 05.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Kitchen Staff And Casher
Popeye's Louisiana Kitchen
01.2019 - 07.2020
- Worked with a lot types of customers to understand requirements and provide exceptional best service
- Explained cooking techniques to wait staff in order to support customers with food allergies or diet restrictions
- Trained newly hired employees in most effective cleaning and sanitation methods
- Learned managing the kitchen and Supervising work tasks in order to provide skilled backup for diverse roles
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Followed 'first in, first out' rule so that food was utilized before its expiration date
- Cleaned and sanitized work areas throughout hours of operation and at close of business
Education
High School Diploma -
Sherif Abdel Hamid Sharaf School
Bachelor Animation And Computer Graphics -
Al-Balqa' Applied University - BAU
Skills
- Menu Development
- Financial Reporting
- Customer Service
- Labor Cost Control
- Kitchen safety awareness
- Kitchen operations
- Kitchen support
- Kitchen set up
- Communication skills
- Menu memorization
- Kitchen sanitization
- Kitchen sanitation
- Kitchen cook lines
- Kitchen staff coordination
- Service setup
- Kitchen station cleanliness
- Kitchen organization
- Kitchen team training
- Cash handling
- Kitchen management
- Guest Satisfaction Tracking
Additional Information
Trying to be successful by focusing on my goals, career and education.
Languages
English "British"
Full Professional
Arabic
Native or Bilingual
References
References available upon request.
Timeline
Assistant Restaurant General Manager
A&W
05.2023 - Current
Supervisor
A&W
06.2021 - 05.2023
Kitchen Staff And Casher
Popeye's Louisiana Kitchen
01.2019 - 07.2020
High School Diploma -
Sherif Abdel Hamid Sharaf School
Bachelor Animation And Computer Graphics -
Al-Balqa' Applied University - BAU
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