OSAMA MUSTAFA
Toronto,ON
Summary
Dynamic and results-oriented professional with a proven track record at Shipping and Receiving, adept in store maintenance and problem-solving. Excelled in enhancing customer satisfaction and maintaining high standards, demonstrating exceptional time management and bilingual communication skills. Achieved significant improvements in efficiency and safety protocols, leveraging expertise in Microsoft Office for data management.
Overview
6
6
years of professional experience
Work History
Volunteer Manager
Library Management System
08.2020 - Current
- Monitored social media platforms for customer inquiries, comments, and messages, providing timely and professional responses.
- Managed the library's borrowing system, including checking in and out books, managing overdue materials, and processing renewals.
- Enhanced library organization by shelving books, processing new materials, and maintaining a clean and inviting environment.
Store Team Member
Shipping and Receiving
11.2023 - 02.2024
- Maintaining accurate stock levels through regular checks and restocking.
- Arranging products according to company guidelines and sales strategies.
- Regularly inspecting products for expiration dates.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales .
- Organized backroom supplies, improving efficiency in restocking efforts.
Restaurant Team Member
Cashier Customer Service
02.2022 - 04.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
General Laborer
Shippers Warehouse
02.2019 - 06.2021
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
Education
Bachelor In Engineering - Mechanical Engineering
Sudan University of Science And Technology
Sudan Khartoum Skills
- Store maintenance
- Data Entry
- Problem-Solving
- Skilled in Microsoft Office
- Time Management and Punctuality
- Interpreter English to arabic
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Store Team Member
Shipping and Receiving
11.2023 - 02.2024
Restaurant Team Member
Cashier Customer Service
02.2022 - 04.2023
Volunteer Manager
Library Management System
08.2020 - Current
General Laborer
Shippers Warehouse
02.2019 - 06.2021
Bachelor In Engineering - Mechanical Engineering
Sudan University of Science And Technology
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