Summary
Overview
Work History
Education
Skills
Timeline
Generic

Osama Getahun

Toronto,ON

Summary

To leverage my extensive customer service experience and skills to contribute to a dynamic team, aiming for growth and development in a customer-centric organization.

Overview

6
6
years of professional experience

Work History

Cooker Assistant

Wa Tah Jerk
  • Assisted in preparing and cooking traditional Jamaican dishes
  • Maintained a clean and organized kitchen environment
  • Supported the head chef in daily kitchen operations
  • Passionate about cooking and improving culinary skills.

Barista

Starbucks Coffee
06.2021 - Current
  • Highly trained in providing outstanding customer support
  • Trained and guided new baristas to facilitate an uplifting environment
  • Created a culture of warmth and belonging for partners and customers
  • Ensured constant delivery of high-quality products such as coffee and tea
  • Maintained a clean and welcoming environment
  • Supported partners in overwhelming situations
  • Delivered our best in all we do, holding ourselves accountable for results.

Chief and Store Supervisor

Fahmee Bakery
08.2018 - 08.2020
  • Ensured the best reputation and employee awareness of daily functions
  • Confidently handled the cashier position and reported daily cash flow
  • Efficiently took orders through Uber Eats and other services
  • Regularly checked on guests to ensure satisfaction with service.

Front Staff

Ali Baba Restaurant
01.2019 - 01.2020
  • Delivered exceptional customer service
  • Maintained the store's hygienic status
  • Adapted to the cashier position and maintained front staff
  • Stocked and prepared the inventory.

Grill Cook

Burgernator
09.2018 - 01.2019
  • Prepared for the morning and evening crowds
  • Maintained the best hygienic environment
  • Ensured transparency between team members to facilitate an uplifting environment
  • Restocked stations and supplies during slower periods between rushes.
  • Restocked and rotated food items according to expiry dates to minimize waste.

Education

Chemical Engineering -

Toronto Metropolitan University
Toronto, ON

Post-secondary education - undefined

City Adult Learning School
01.2019

High School Diploma - undefined

Cedar International School
01.2018

Skills

  • Customer Service
  • Communication
  • Product and service knowledge
  • Team Collaboration
  • Multi-Line Phone Systems
  • Time Management
  • Document Control
  • Fast Learner
  • Verbal and written communication
  • Technical Skills
  • Bilingual: English, and Arabic

Timeline

Barista

Starbucks Coffee
06.2021 - Current

Front Staff

Ali Baba Restaurant
01.2019 - 01.2020

Grill Cook

Burgernator
09.2018 - 01.2019

Chief and Store Supervisor

Fahmee Bakery
08.2018 - 08.2020

Cooker Assistant

Wa Tah Jerk

Chemical Engineering -

Toronto Metropolitan University

Post-secondary education - undefined

City Adult Learning School

High School Diploma - undefined

Cedar International School

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Osama Getahun