OSAMA AMOURA
Milton,ON
Summary
Results-driven management operations professional recognized for delivering high productivity and efficient task execution. Expertise in strategic planning and operational improvement complements strong team leadership skills, fostering enhanced performance. Adept in communication and problem-solving, ensuring the successful implementation of business strategies. Committed to continuous improvement and driving organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Director
Sts Homes
Toronto, Ontario
04.2022 - 05.2024
- Implemented changes in processes or equipment based on feedback from customers or employees.
- Structured HR consulting services to support clients during organizational developments and changes.
- Oversaw the hiring process for new staff members and trained them on operational protocols.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
- Resolved conflicts between personnel within the organization to maintain a harmonious working environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Operation & Human Resources Director
Square General Contracting ( SGCC)
Abu Dhabi , Dubai , UAE
05.2015 - 08.2021
- Conducted exit interviews with departing employees to identify areas of improvement in the organization's HR management system.
- Monitored compliance with federal and state regulations regarding employment standards such as minimum wage requirements.
- Conducted exit interviews and recorded employee feedback for use in retention strategy development.
- Established an effective system for tracking employee attendance records and administering disciplinary actions when necessary.
- Handled employee conflicts efficiently while following all company procedures.
- Assisted in employee recruitment, hiring and interview processes.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Provided advice on career development opportunities within the organization.
- Organized educational workshops to promote safety awareness among staff members.
- Analyzed employee performance data to identify areas of improvement and develop strategies for advancement.
- Assisted managers in resolving conflicts between team members by providing mediation services.
- Reviewed employee benefits packages and designed programs to maximize employee satisfaction with compensation plans.
Education
Project Management Professional - PMP
Project Management Institute
USA01-2020
Leed Certified - Leed Certified
USA Green Building Council
USA03-2018
BBA - Business Administration
Wadi University
DeerZoor,D,S06-2005
Skills
- Process improvement
- Policy development
- Customer relationship management
- Talent Recruitment
- Performance analysis
- Project management
- Compliance Program Development
- HR strategy
- Organizational effectiveness
- Team Leadership
- Operational Cost Efficiency
- Change Management Implementation
Certification
. HRM, (2016)
· Sap-Mm (2013)
· CHRM (2016)
. First Aid (2021)
. QRS (2014)
Timeline
Operations Director
Sts Homes
04.2022 - 05.2024
Operation & Human Resources Director
Square General Contracting ( SGCC)
05.2015 - 08.2021
. HRM, (2016)
· Sap-Mm (2013)
· CHRM (2016)
. First Aid (2021)
. QRS (2014)
Project Management Professional - PMP
Project Management Institute
Leed Certified - Leed Certified
USA Green Building Council
BBA - Business Administration
Wadi University
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