Osama Abu Alshaar
San Bruno,CA
Summary
Well experienced, Self-motivated hard worker, with proven organizational and team work skills, seeking to apply my 4 years-experience in computer networks in your esteemed company.
Overview
11
11
years of professional experience
Work History
Custom Bank Lead Field Engineer
HP Inc. / Hewlett Packard Enterprise
Palo Alto
2022.11 - Current
- Complete multiple week IMAC Custom bank projects that require coordination with multi- vendor teams using Waterfall approach require or remodeling in which various printer models and computers need to be securely erased and removed.
- Manage software service, post-sales systems, and technical support to major banks, hospitals, and tech companies.
- Diagnose and solve technical problems on assigned hardware and software platforms.
- Proactively monitor procedures/tools to identify problem prevention opportunities.
- Tend to customers problems promptly to provide high level customer satisfaction.
- Directed small to medium-sized infrastructure projects; coordinated data center hardware and software upgrades.
FIELD TECHNICIAN
INSIGHT GLOBAL
BAY AREA
2018.11 - Current
- Field technician providing time critical on-site support for hardware refresh project for Hewlett-Packard Enterprise and Bank of America
- Responsible for replacing all hardware onsite (desktops/peripherals, printers, validators, qsts, server, ups battery, etc.)
- Perform pc system imaging, deployment, OS installation, and repair
- Provide expertise on system upgrade, OS patching and peripheral driver updates, ensuring all meet customer specifications and security requirements
- Troubleshoot software and hardware complications
- Thoroughly document all activities including serial numbers, installed OS and applications, pictures, details of leftover or legacy equipment, and packaging of legacy equipment for next day retrieval
- On-call for bank of American remodels for computer de-install and re-install for accompanying contractors
- Visiting Bank of America branches all around the Bay Area.
SHIFT LEADER
JASCO MEDIA CITY
2013.07 - 2014.07
- Provided custom software and information services tailored to the viewer's needs by taking advantage of the latest in technology in an ethical discipline
- Comprehensive knowledge attained about multiple media types and proper playback using a wide range of software
- Corrected and maintained broadcasting strength of media to preserve high resolution in audio and video frame rate.
Education
Bachelor of Science Degree in Computer Science, Networking -
Al-Balqa applied University
Advanced Academic ESL Certificate -
City College of San Francisco
Advanced ESL Oral Communication Skills Certificate -
City College of Francisco
Skills
- Microsoft Field Service Mobile (FSM)
- IT support technician
- In-depth Knowledge of Computer Networks and knowledge in PCs and components.
- Assembling and Disassembling the computer, cabling
- Troubleshooting
- Hands-on, and results-driven customer service
- Ability to work under pressure with multitasking efficiently
- Basic customer service skills and passion for information technology
Courses Taken
- Computer networks
- Software Engineering
- Information Security
- Database Systems
- Wireless Networks
- System Analysis and design
- Operating Systems
- Field training
Languages
- Arabic, Excellent reading, writing, speaking and understanding
- English, Excellent reading, writing, speaking and understanding
References
Available Upon request
Timeline
Custom Bank Lead Field Engineer
HP Inc. / Hewlett Packard Enterprise
2022.11 - Current
FIELD TECHNICIAN
INSIGHT GLOBAL
2018.11 - Current
SHIFT LEADER
JASCO MEDIA CITY
2013.07 - 2014.07
Bachelor of Science Degree in Computer Science, Networking -
Al-Balqa applied University
Advanced Academic ESL Certificate -
City College of San Francisco
Advanced ESL Oral Communication Skills Certificate -
City College of Francisco
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