Osakpamwan OMWANGHE
Fresno
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
22
22
years of professional experience
Work History
Patient Access Representative
BayMark Health Services
11.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
Rental Coordinator
Avis Budget Group
01.2013 - 03.2024
- Organized inventory of available rental units by type, size, condition
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying
- Mentored newly hired employees by explaining tactics for building sales pipelines
- Negotiated competitive prices with suppliers while maintaining quality standards
- Ensured compliance with local laws, regulations, and safety standards for rentals
- Coordinated rental contracts and agreements with customers, vendors, and other stakeholders
- Monitored daily rental schedules and ensured timely delivery of products and services
Management Trainee
In And Out Burgers
04.2003 - 11.2013
- Resolved client issues by delivering excellent customer service and maintaining positive attitude
- Supported staff training, development and evaluation
- Enhanced leadership abilities through training and hands-on task completion
- Engaged in customer service initiatives to improve client satisfaction levels
- Delegated work to staff, setting priorities and goals
- Evaluated individual and team business performance and identified opportunities for improvement
Education
High School Diploma -
Buchanan High School
Clovis, CASkills
- Document Preparation
- Call Screening
- Office Administration
- Phone and Email Etiquette
- Information Collection
- Eligibility Determination
Timeline
Patient Access Representative
BayMark Health Services
11.2024 - Current
Rental Coordinator
Avis Budget Group
01.2013 - 03.2024
Management Trainee
In And Out Burgers
04.2003 - 11.2013
High School Diploma -
Buchanan High School
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