Osai Nikki Zaheby
Scarborough,Canada
Summary
Dedicated and results-driven retail professional with over 10 years of experience in customer service and grocery retail environments. Known for exceptional people skills, strong attention to detail, and the ability to adapt to dynamic team environments. Proven track record in maintaining high levels of job performance, ensuring a clean and safe workspace, and effectively training new employees. Eager to leverage expertise in a growing company, delivering outstanding service and contributing to team success.
Overview
8
8
years of professional experience
Work History
Produce Clerk
Arz Fine Foods
Toronto, Canada
05.2022 - 09.2024
- Consistently maintain a safe, organized, and clean working environment, identifying and addressing potential hazards
- Execute daily inventory checks and restocking, ensuring all produce meets quality standards and is presented appealingly
- Proactively inspect and replenish floor displays, always ensuring a well-stocked and visually appealing department
Member Service Representative
Union Fitness
Toronto, Canada
03.2020 - 07.2024
- Welcomed and assisted gym members with inquiries, registrations, and membership renewals, ensuring a positive experience
- Managed the front desk operations, including scheduling appointments, answering calls, and providing information on gym services and classes
- Supported the organization of fitness events and community outreach programs, contributing to member engagement and retention
- Helped maintain a clean and organized environment, reinforcing the gym's commitment to health and safety standards
Cashier
FreshCo
Toronto, Canada
04.2016 - 08.2021
- Delivered exceptional customer service, assisting with returns, refunds, and resolving transaction issues promptly and professionally
- Guided customers in locating products, completing purchases, and understanding the benefits of store loyalty programs
- Collaborated with the shift manager to address and resolve customer concerns, enhancing overall customer satisfaction
Education
High School Diploma -
Birchmount Park Collegiate Institute
Scarborough, ON06.2012
Skills
- Retail Merchandising & Display Optimization
- Customer Service & Conflict Resolution
- Food Safety & Quality Control
- Training & Development
- Cash Handling & Point of Sale (POS) Systems
Languages
- English, Native or Bilingual Proficiency
- Farsi, Native or Bilingual Proficiency
Timeline
Produce Clerk
Arz Fine Foods
05.2022 - 09.2024
Member Service Representative
Union Fitness
03.2020 - 07.2024
Cashier
FreshCo
04.2016 - 08.2021
High School Diploma -
Birchmount Park Collegiate Institute