OGHENEFEJIRO TADAFE
Kitchener,ON
Summary
Dedicated office administrator skilled in enhancing workflow efficiency and managing diverse tasks. Proven ability to develop filing systems, coordinate team activities, and provide exceptional customer service. Adept in Microsoft Office, ensuring accurate reporting and streamlined operations.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Service Administrator/Customer Service Representative
Checker Flag Leasing
Mississauga, Canada
02.2024 - Current
- Maintained an up-to-date database of client information for easy access and reference.
- Provided comprehensive administrative support, processing payments and reconciling accounts to ensure financial accuracy.
- Assisted customers via phone, email, and chat with website navigation and online ordering for improved user experience.
- Coordinated daily workflow of administrative team to enhance overall productivity.
- Prepared detailed reports on departmental activities for executive review.
- Developed and implemented new filing systems to increase document accessibility.
- Created monthly billing statements to ensure accurate customer account management of work done on each customer.
- Handled confidential documents with discretion, adhering to data protection policies.
- Compiled and analyzed daily equipment performance reports for review of the work on each equipment.
- Scheduled vehicle maintenance and ensured timely service completion.
- Assisted in fleet management by tracking vehicle availability and usage statistics.
- Communicated with vendors to source parts and services for vehicle maintenance.
- Answered incoming calls from customers regarding technical inquiries and services.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Drafted correspondence letters and emails when necessary.
- Managed customer inquiries and provided timely assistance for service-related issues.
- Communicated with vendors to arrange necessary repairs and services efficiently.
- Processed customer orders accurately and promptly.
- Maintained accurate inventory of parts used in service operations.
- Performed data entry tasks into various databases including customer contact information.
- Collaborated with other departments such as sales and marketing on cross-functional initiatives.
- Responsible for ensuring accuracy of all data entered into the system.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Contacted customer service manager for critical issues needing immediate attention.
- Regularly updated customer service database to reflect new information including address changes and contact details.
Office Administrative Assistant
Reliance Retail
Toronto, Canada
03.2023 - 01.2024
- Scheduled appointments, meetings, and travel arrangements for supervisors.
- Handled incoming calls and emails, providing prompt responses to inquiries.
- Provided customer service by addressing concerns and offering solutions.
- Prepared correspondence, reports, and presentations using Microsoft Office Suite.
- Developed and implemented office policies to improve workflow efficiency.
- Monitored deadlines and reminded staff of upcoming due dates to ensure timely completion of projects.
- Assisted in onboarding new employees by organizing orientation materials.
- Coordinated events and meetings, overseeing venue selection and catering arrangements to enhance attendee experience.
- Developed databases and spreadsheets to efficiently track critical information.
- Managed daily office operations and administrative tasks efficiently.
- Assisted in preparing reports and presentations for management review.
- Handled incoming communications and directed inquiries to appropriate personnel.
- Collaborated with team members to improve workflow processes and efficiency.
- Organized and maintained filing systems, both paper and electronic.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Maintained confidentiality of sensitive data in accordance with company policies.
Plant Administrator
Dangote Refinery
LEKKI, Nigeria
04.2018 - 02.2022
- Oversaw payroll, financial recordkeeping, accounts receivable and accounts payable.
- Compiled daily maintenance reports for all equipment to track performance and identify issues.
- Prepared monthly service reports for all equipment to assess service needs and performance.
- Coordinated logistics and ensured compliance with regulations for equipment importation.
- Managed the exportation of equipment by ensuring compliance with international shipping regulations.
- Tracked daily work reports for mechanics to monitor tasks and enhance accountability.
- Worked in alignment with company-established processes and regulatory agency requirements.
- Led diverse teams to align efforts with company goals and streamline operations.
- Ensured compliance with local, state, and federal regulations in all operations.
Education
MBA - Business Administration And Management
Open University
NigeriaBachelor of Science - Microbiology
University of Benin
NigeriaSkills
- Report preparation
- Database management
- Spreadsheet management
- Microsoft Office Suite
- Document management
- Logistics coordination
- Process improvement
- Office administration
- Technical proficiency
- Teamwork
Certification
- Data Analysts Certification
- Microsoft Excel Certification
Timeline
Service Administrator/Customer Service Representative
Checker Flag Leasing
02.2024 - Current
Office Administrative Assistant
Reliance Retail
03.2023 - 01.2024
Plant Administrator
Dangote Refinery
04.2018 - 02.2022
MBA - Business Administration And Management
Open University
Bachelor of Science - Microbiology
University of Benin