Orsolina Fimognari
Mississauga,ON
Summary
Detail-oriented professional with advanced knowledge in insolvency and credit management. Known for strong analytical thinking and calmness under pressure, contributing to effective debt management strategies and improved client outcomes.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
27
27
years of professional experience
Work History
Credit Consultant
Climb Credit
Mississauga, ON
01.2018 - 02.2025
- Developed tailored financing solutions for clients based on individual needs.
- Provided strategic guidance to clients on credit management and improvement strategies.
- Established strong relationships with clients by maintaining open lines of communication and providing ongoing support throughout the consulting process.
- Improved client credit scores by providing personalized credit counseling and developing effective debt management plans.
- Enhanced customer satisfaction by offering tailored financial advice and recommending suitable credit solutions.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Assisted clients with filing for bankruptcy and other debt-relief options.
- Prepared and processed contracts.
- Maintained strict confidentiality of bank records and client information.
- Mentored junior consultants in best practices for credit consulting and customer service, contributing to overall team success.
- Reviewed and submitted credit bureaus to Transunion and Equifax.
- Updated data bases, Inovatec, Margill Loan Manager, Salesforce, T-value.
Administrative Assistant/Receptionist
BDO Canada Ltd.
Mississauga
06.2006 - 06.2017
- Assist Trustees in their daily client services. Scheduling and confirming appointments between trustees/senior partners and clients
- Conducted regular reviews on active cases to ascertain any changes in financial position and updated all parties involved accordingly.
- Helping clients with their financial difficulties by providing information on their options
- Managed correspondence and communication with clients, ensuring timely responses and professional interactions.
- Managed insolvency processes, ensuring compliance with legal and regulatory requirements.
- Inputting files into Ascend database to prepare paperwork for signing.
- Facilitated communication between creditors and debtors to negotiate repayment plans for creditors meetings. Preparing mailings for creditor meetings. Assisting Trustee during creditor meetings and preparing amended proposals.
- Increased client satisfaction by providing comprehensive support services during all stages of the insolvency process.
- Contributed to the firm''s reputation for excellence by delivering consistently high-quality work on insolvency cases.
- Entering Proof of claims
- Checking the status of Consumer Proposals
- Preparing mailings for creditor meetings. Assisting Trustee during creditor meetings and preparing amended proposals
- Drafting correspondence letters/documentation to debtors, creditors, and to the courts
Legal Administrative Secretary
Ministry of Attorney General, Crown Attorney’s Office
Toronto, ON
10.2005 - 06.2006
- Provide legal administrative and secretarial services for the Crown Attorney’s Office. Performing secretarial services for the scheduling of Crown court assignments by assisting the Crown Attorneys.
- Provide clerical services such as screening and referring telephone calls, relaying messages to the appropriate person and assisting visitors.
- Accept service of legal documents, and provide counter service.
- Promoted a positive work environment through strong teamwork, adaptability, and effective communication with colleagues at all levels.
- Communicate with the staff in other field offices, courts, and police services to obtain documents that are regarding prosecution matters. Liaising with court officials and trial coordinators.
- Responding to inquiries and explaining court procedures.
- Maintain and process Ontario and Superior Court case files.
- Maintain office supplies and equipment. Processing and receiving incoming and outgoing mail.
Sales Associate/Cashier
Liz Claiborne
Mississauga, ON
04.2005 - 10.2005
- Demonstrate hard-working dependability with a well-honed capacity for building team spirit.
- Managed all aspects of daily operations, including opening and closing procedures, merchandising, inventory control, and cash management.
- Initiated and contributed to site upgrades and operational improvements that resulted in increased efficiency
- Streamlined priority-setting processes to maximize work force productivity.
Team Leader
La Senza
Mississauga
10.2004 - 03.2005
- Accountable for all aspects of daily operations, including opening and closing procedures, cash management, nightly deposits.
- Selected from multiple candidates to design and construct merchandise displays to heighten consumer awareness of targeted products to increase sales
- Implemented inventory control measures, reducing stock discrepancies and enhancing accuracy.
- Training new employees. Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Administrative Assistant
Baddour & Associates Legal Services Inc.
Mississauga, ON
01.2004 - 07.2004
- Accountable for all aspects of business administration for a law and real estate firm, including supplies management, opening and closing the office.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed scheduling and calendar coordination for multiple attorneys, ensuring efficient use of time.
- Prepared legal documents and correspondence, maintaining high accuracy and attention to detail.
- Assisted the lawyers in performing their research.
- Maintained confidentiality of sensitive information.
Office Assistant
Walters Music
Mississauga
02.2002 - 09.2003
- Assisted school administrator with daily office duties, including managing office supplies and relaying information to students and staff.
- Provided information to possible new clients regarding the school and its policies
- Entrusted in cash management of student fees
- Arranged meetings between the school administrator and potential students.
Office Administrative Assistant
San Valle Building and Renovations
01.1998 - 01.2002
- Accountable for all aspects of business administration for a busy construction firm, including contract negotiation, invoice control, and supplies management.
- Trusted to negotiate on behalf of the company.
- Recommended an internship program to optimize staff development, resulting in greater operational capacity and improved job satisfaction.
- Instrumental in introducing enhanced benefits and training opportunities-efforts rewarded with better staff retention.
Education
Bachelor of Science - Psychology And Italian
University of Toronto
Toronto, ON06-2003
Skills
- Strong customer service and relationship building skills
- Advanced knowledge in Insolvency and credit
- Ability to work alone or with team
- Strong problem solving skills, with active listening and learning
- Analytical and critical thinking Oral and written comprehension
- Calm and professional under pressure
- Efficient and detail oriented
Languages
English
Native or Bilingual
Italian
Professional Working
Timeline
Credit Consultant
Climb Credit
01.2018 - 02.2025
Administrative Assistant/Receptionist
BDO Canada Ltd.
06.2006 - 06.2017
Legal Administrative Secretary
Ministry of Attorney General, Crown Attorney’s Office
10.2005 - 06.2006
Sales Associate/Cashier
Liz Claiborne
04.2005 - 10.2005
Team Leader
La Senza
10.2004 - 03.2005
Administrative Assistant
Baddour & Associates Legal Services Inc.
01.2004 - 07.2004
Office Assistant
Walters Music
02.2002 - 09.2003
Office Administrative Assistant
San Valle Building and Renovations
01.1998 - 01.2002
Bachelor of Science - Psychology And Italian
University of Toronto