Oroboghenesa Favour Mamu Igbuwe
Toronto,ON
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Slice Lounge. Proven ability to enhance team performance through effective communication and problem-solving skills. Recognized for maintaining high-quality standards and fostering positive customer relationships, contributing to increased sales and client satisfaction.
Overview
4
4
years of professional experience
Work History
Team Member
COOP
09.2024 - 07.2025
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Bartender
Slice Lounge
07.2024 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Personal Assistant
Feborze Global Ventures
07.2022 - 06.2023
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Sales Assistant
Feborze Boutique
03.2021 - 09.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Bachelor of Laws - Law
Keele University
Keele, United Kingdom07-2026
Foundation Degree in Law - Law
Cornerstone College
Littleport, Cambridgeshire06-2022
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Cash handling
- Cleaning
- Flexible schedule
- Workplace safety
- Money handling
- Heavy lifting
Languages
English
Native or Bilingual
Timeline
Team Member
COOP
09.2024 - 07.2025
Bartender
Slice Lounge
07.2024 - 09.2024
Personal Assistant
Feborze Global Ventures
07.2022 - 06.2023
Sales Assistant
Feborze Boutique
03.2021 - 09.2021
Bachelor of Laws - Law
Keele University
Foundation Degree in Law - Law
Cornerstone College
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