Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ornina Yokhanna

Hamilton

Summary

Driven and ambitious Honours Political Science student specializing in Public Law and Judicial Studies at McMaster University, with a deep passion for political systems, legal research, and public policy. Proven ability to conduct comprehensive research, critically analyze complex information, and effectively communicate findings. Experienced in community engagement through political campaign volunteering, leadership roles, and mentorship, demonstrating a strong commitment to civic participation and social justice. Highly motivated to apply my analytical, communication, and leadership skills to pursue impactful opportunities in legal research, policy advocacy, and public service.

Overview

4
4
years of professional experience

Work History

Customer Service Associate- Part- Time Position

Costco Wholesale
01.2023 - Current
  • Assisted in streamlining member service processes by efficiently managing high-volume transactions, addressing member inquiries, and resolving issues with accuracy and professionalism to ensure a positive customer experience
  • Consistently praised by supervisors and team leads for delivering exceptional customer service, exhibiting teamwork, and maintaining a high level of adaptability in a fast-paced retail environment
  • Proficient in utilizing Costco's POS system for efficient transaction processing, maintaining membership records, and managing customer data
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and implemented a new member satisfaction feedback protocol, leading to improved feedback collection and actionable insights on service enhancements
  • Recognized for taking the initiative to lead the program during peak hours

Youth Group Leader - Volunteer

St Shmooni Church
01.2022 - Current
  • Organized weekly activities that engaged over 20 youth participants, fostering a supportive and inclusive environment that improved group attendance.
  • Developed and implemented a mentorship program, pairing younger members with older mentors, resulting in increased confidence and social skills among participants
  • Coordinated community service projects, including food drives and park cleanups, helping youth gain hands-on experience in giving back while strengthening community ties
  • Led workshops on topics like teamwork, leadership, and personal growth, equipping youth with valuable skills and boosting their engagement and participation

Correspondence & Outreach Lead

MONICA CIRIELLO ELECTION CAMPAIGN
01.2025 - 02.2025
  • Led and managed voter correspondence efforts by drafting and sending targeted emails and text messages, ensuring timely and effective communication with supporters and undecided voters
  • Contributed to a measurable increase in voter engagement and event participation
  • Consistently recognized by campaign leadership for strong communication skills, adaptability, and ability to connect with voters during canvassing efforts, helping to refine messaging and outreach strategies
  • Proficient in using voter outreach platforms and CRM tools to track voter interactions, update contact lists, and analyze engagement data
  • Skilled in using Microsoft Office Suite to compile outreach reports and assess campaign effectiveness

Customer Service Associate- Part-Time Position

Winners
01.2021 - 01.2023
  • Proactively identified customer needs and offered personalized assistance, leading to repeat visits and positive feedback from shoppers
  • Trained new associates on customer service best practices and store policies, helping build a cohesive, high-performing team ready to meet daily operational demands
  • Strengthened customer loyalty by consistently providing friendly, knowledgeable service and handling returns and exchanges smoothly, reinforcing a positive shopping experience

Education

Bachelor of Arts - Political science specialization in Public Law and Judicial Studies

McMaster University
Hamilton, ON
04.2027

Skills

  • Problem resolution
  • Team collaboration
  • Customer service
  • Active listening
  • Public speaking ability
  • Community outreach and engagement

Accomplishments

  • Conducted in-depth political science research projects that strengthened my ability to analyze complex information and organize data-a skill set well-suited to assisting patrons in locating resources, managing information, and supporting research inquiries in a library setting.
  • Led voter correspondence and outreach efforts for a Provincial election campaign, crafting targeted email and text communications that contributed to increased voter engagement and event attendance. Recognized by campaign leadership for strong communication skills and adaptability in canvassing efforts.
  • Proficient in voter outreach platforms and CRM tools, effectively tracking voter interactions and optimizing engagement strategies-experience applicable to managing member databases and patron records in administrative or research-driven environments.
  • Successfully led weekly youth group sessions, enhancing communication and interpersonal skills to effectively engage and support diverse age groups-skills directly applicable to assisting library patrons and facilitating community programs.
  • Organized and led weekly youth group sessions that increased participant engagement by 30%, demonstrating strong planning, communication, and leadership skills valuable for supporting community programming and patron services in a library setting.

Timeline

Correspondence & Outreach Lead

MONICA CIRIELLO ELECTION CAMPAIGN
01.2025 - 02.2025

Customer Service Associate- Part- Time Position

Costco Wholesale
01.2023 - Current

Youth Group Leader - Volunteer

St Shmooni Church
01.2022 - Current

Customer Service Associate- Part-Time Position

Winners
01.2021 - 01.2023

Bachelor of Arts - Political science specialization in Public Law and Judicial Studies

McMaster University
Ornina Yokhanna