ORNELLA MUKELE
Calgary,AB
Summary
Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.
Overview
15
15
years of professional experience
Work History
Senior Project Coordinator
Automotive Industries Association Of Canada
11.2022 - Current
- Streamlined project coordination processes by implementing efficient task management and communication systems.
- Enhanced team productivity by providing comprehensive training on project management tools and methodologies.
- Reduced project timelines through effective delegation of tasks and monitoring progress to ensure timely completion.
- Managed cross-functional teams of over 5 people for successful project execution, fostering collaborative work environment.
- Developed detailed project plans with clear objectives, milestones, and resource allocation, ensuring timely delivery of high-quality results.
- Identified potential risks and developed mitigation strategies to minimize impact on project success.
- Coordinated with stakeholders to gather requirements and set expectations, ensuring alignment with overall business goals.
- Led bi-weekly status meetings to review progress, address challenges, and keep team members informed of updates or changes in direction.
- Worked closely with finance teams to monitor budgets consistently, identifying cost-saving opportunities without compromising quality or deliverables.
Marketing Coordinator Consultant
Smart Business Strategy Canada
09.2019 - Current
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Increased customer engagement through the creation of compelling social media content and strategies.
- Boosted sales by designing and executing creative email marketing campaigns.
- Improved website traffic with the implementation of SEO best practices and keyword research.
- Optimized marketing budget allocation by tracking ROI and adjusting strategies accordingly.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
- Developed comprehensive go-to-market plans, outlining target audiences, messaging strategies, tactics, timelines, budgets.
Project Coordinator/Import and Export Coordinator
Groupe Parima
07.2021 - 11.2022
- Managed the import and export of commercial goods to over 6 international accounts
- Directed delivery trucks, prepared shipping documents, and ensured compliance with pharmaceutical standards.
- Streamlined project management processes by implementing new organizational tools and software.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project's success.
- Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
Project Manager
Chantier D’Afrique Du Canada
12.2021 - 10.2022
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Expanded client base by identifying and targeting new business opportunities.
- Implemented effective marketing strategies for increased brand awareness and lead generation.
- Developed comprehensive project plans, ensuring timely delivery of projects within budget constraints.
- Analyzed market trends and competitor activities to inform strategic decision-making for business growth.
- Collaborated closely with product development teams to ensure offerings meet evolving customer needs and preferences while maintaining profitability goals.
- Monitored progress against KPIs regularly, adjusting tactics accordingly in order to achieve desired results.
Customer Success Manager, B2B
Marks Commercial
07.2017 - 10.2019
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with the sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Managed a portfolio of over 30 key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
Data Analyst
ALTAGAS LTD
10.2013 - 06.2016
- Worked with large Commercial and Industrial clients, analyzed energy market data, and coordinated team meetings.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Maintained up-to-date knowledge of industry trends and advancements in data analytics, enhancing the adaptability of solutions provided.
- Designed custom tracking systems to monitor KPIs, ensuring alignment with organizational goals and objectives.
- Produced monthly reports using advanced Excel spreadsheet functions.
Bilingual Customer Service Representative & Office Admin
TRANSCORE LINK LOGISTICS
04.2012 - 02.2013
- Provided customer service, drafted contracts, and performed office admin duties.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Marketing Coordinator
TD & EATON CENTRE
01.2009 - 08.2011
- Collected marketing information, coordinated activities, and monitored industry trends.
Education
Bachelor of Arts - Sociology
York University
Toronto, ON10.2013
Associate of Arts -
St Mary's University College
Calgary, AB01.2010
High School Diploma & Bilingual Diploma -
Bishop McNally High School
Calgary, AB06.2008
Skills
- Creating reports/ dashboards
- Research proficiency
- Communication planning
- Verbal and written communication (French and English)
- Organization and Time management
- Data Management/ Data Entry
- Project and Program Management
- Project tracking
- Onboarding Process Design
- Client Relations
- Strategic Planning
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Senior Project Coordinator
Automotive Industries Association Of Canada
11.2022 - Current
Project Manager
Chantier D’Afrique Du Canada
12.2021 - 10.2022
Project Coordinator/Import and Export Coordinator
Groupe Parima
07.2021 - 11.2022
Marketing Coordinator Consultant
Smart Business Strategy Canada
09.2019 - Current
Customer Success Manager, B2B
Marks Commercial
07.2017 - 10.2019
Data Analyst
ALTAGAS LTD
10.2013 - 06.2016
Bilingual Customer Service Representative & Office Admin
TRANSCORE LINK LOGISTICS
04.2012 - 02.2013
Marketing Coordinator
TD & EATON CENTRE
01.2009 - 08.2011
Bachelor of Arts - Sociology
York University
Associate of Arts -
St Mary's University College
High School Diploma & Bilingual Diploma -
Bishop McNally High School
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