Ornella Marquez
Toronto,ON
Summary
Degree in Social Communication with Master's degree in Corporate Communication in Venezuela. Ability to lead teams and work with synergy. Responsible and organized; pragmatic mind; knowledgeable about Office tools, design, and other apps/software. Familiar with supporting training and learning methods to facilitate communication between participants and instructors. Skilled in identifying learning needs and mapping out improvement plans.
Overview
17
17
years of professional experience
Work History
Stand-In Line Leader
Mondelez Canada
05.2023 - Current
- Covered absences in the permanent Line Leader position in Line 30 Premium for nearly one year. Throughout this experience, I've led teams across various shifts, making decisions based on line priorities following the SQCDM (Safety, Quality, Cost, Delivery, Morale) principles to resolve production issues. I also addressed any unsafe events or conditions in the work areas, providing coaching and fostering effective communication to handle challenging situations tactfully with colleagues, while encouraging the use of IL6S methodologies to enhance performance.
MACHINE OPERATOR
Mondelez East York Bakery
Toronto, ON
11.2019 - Current
- Baker and machine operator in processing and packaging area in the Line Premium, focusing on maintaining high-quality standards and adhering to GMP procedures. Monitor production lines, detect defects and machine malfunctions, and implement preventive maintenance activities in the performance of the PM & AM following safety and quality standards. Adjust equipment settings to optimize performance and prevent production issues.
ONLINE ACCOUNT MANAGER
Barquisimeto Movil & Suma Comunicaciones
Barquisimeto, Venezuela
06.2014 - 08.2016
- Responsible for the marketing and strategic plans of different businesses and brands. I led digital plans to improve engagement between the brand/company and users or followers through a customer service experience.
NEWS REPORTER
El Pitazo/Ipys Venezuela
Barquisimeto, Venezuela
07.2014 - 05.2015
- Drafted accurate, engaging, and fact-checked stories. Produced and edited weekly reports using audiovisual skills to create content. Complete investigations of important community issues and put together well-received reports.
NEWS REPORTER
Diario El Informador
Barquisimeto, Venezuela
06.2009 - 05.2014
- As a reporter, I proofread and edited work for grammar, style, and accuracy. I built relationships with experts in several fields to create contents and offer valuable information. Conducted important interviews with different sources. Authored articles by crafting original writing based on reliable sources and worked with the designer team to create layouts or infographics for articles.
LEADER TRAINER
Cines Unidos Las Trinitarias-Cines Unidos Sambil
Barquisimeto, Venezuela
05.2007 - 12.2008
- Provided training on food processing, customer service, and workplace safety guidelines. Led a team to train over 60 employees for the opening of a new franchise location within a tight of two months. Developed training programs and tools to enhance employee performance and promote professional development. In addition, I reviewed delivery methods and included new process to optimize the learning effectiveness, customer service and earnings by 23% without impact training costs.
Education
YELLOW BELT CERTIFICATION -
Six Sigma Global Institute
01-2024
Level ESL IIC - English As A Second Language
George Brown College
12.2020
Course For Advanced ESL Students -
George Brown College
Toronto, ON12.2018
M.D. - Public Relations - Corporate Communications
Fermin Toro University
Barquisimeto, Venezuela01.2015
Bachelor of Science - Communication Studies
Fermin Toro University
Barquisimeto, Venezuela01.2010
Skills
- Verbal and Written Communication
- Ability to Identify learning needs and develop improvement plans
- Differentiated learning techniques
- Customer Service
- Manufacturing Experience
- Course program development
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Stand-In Line Leader
Mondelez Canada
05.2023 - Current
MACHINE OPERATOR
Mondelez East York Bakery
11.2019 - Current
NEWS REPORTER
El Pitazo/Ipys Venezuela
07.2014 - 05.2015
ONLINE ACCOUNT MANAGER
Barquisimeto Movil & Suma Comunicaciones
06.2014 - 08.2016
NEWS REPORTER
Diario El Informador
06.2009 - 05.2014
LEADER TRAINER
Cines Unidos Las Trinitarias-Cines Unidos Sambil
05.2007 - 12.2008
YELLOW BELT CERTIFICATION -
Six Sigma Global Institute
Level ESL IIC - English As A Second Language
George Brown College
Course For Advanced ESL Students -
George Brown College
M.D. - Public Relations - Corporate Communications
Fermin Toro University
Bachelor of Science - Communication Studies
Fermin Toro University
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