Summary
Work History
Education
Skills
Languages
Timeline
Generic

Ornella Langouo

Chetwynd,BC

Summary

Self-driven housekeeping room attendant seeking to leverage several years of employment in the hospitality industry. Offering excellent team management and training skills. Knowledgeable with the safe usage of cleaning materials. Hardworking professional with energetic personality and strong cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Work History

Housekeeping Room Attendant

POMEROY INN & SUITES
Chetwynd, British Columbia
09.2024 - Current
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Ensured compliance with health regulations regarding sanitation procedures.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Responded promptly to guest requests for additional supplies or services.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Sorted and counted linens and organized in storage areas.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Organized supplies for use based on expected customer needs.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.

Waitress Trainee

Riverhouse Restaurant
Chetwynd, British Columbia
08.2024 - Current
  • Presented menus and answered questions regarding items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Attended training sessions on topics related to food safety regulations, proper order taking procedures.
  • Performed opening and closing side duties including cleaning tables, chairs and floors.
  • Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Responded promptly to customer inquiries about menu items, ingredients, and prices.
  • Maintained knowledge of restaurant policies regarding guest services and satisfaction.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Provided excellent customer service during meal times.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Verified that all dishes served met quality expectations.
  • Provide bills to customers and process payments (cash, credit cards, etc.).
  • Handle receipts and any billing issues professionally.

Education

Bachelor of Science - Management Science

University of Bamenda
Bamenda, Cameroon
12-2023

Skills

  • Maintenance coordination
  • Linen replacement
  • Ordering cleaning supplies
  • Cart management
  • Chemical safety knowledge
  • Laundry expertise
  • Guest relations
  • Floor care techniques
  • Issue troubleshooting

Languages

English
Full Professional
French
Professional

Timeline

Housekeeping Room Attendant

POMEROY INN & SUITES
09.2024 - Current

Waitress Trainee

Riverhouse Restaurant
08.2024 - Current

Bachelor of Science - Management Science

University of Bamenda
Ornella Langouo