Ornella Langouo
Chetwynd
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Ensured customer satisfaction and supported team efficiency.
Overview
1
1
year of professional experience
Work History
Waitress
Riverhouse Restaurant
08.2024 - 12.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handling payments by collecting payments through; cash, debit, visa or mastercard, and handling checks to customers
- Ensuring balanced sales with Moneris. Thus, familiar with th Moneris mode of processing payment.
- Greeting guests, welcoming customers and leading them to their tables.
Cashier
Top Star Supermarket
10.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Management Science
University of Bamenda
Bamenda, Cameroon12-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Attention to detail
Languages
English
Full Professional
French
Professional Working
Timeline
Waitress
Riverhouse Restaurant
08.2024 - 12.2024
Cashier
Top Star Supermarket
10.2023 - 06.2024
Bachelor of Science - Management Science
University of Bamenda
Similar Profiles
Elija Rae WareElija Rae Ware
Lead Teacher at Riverhouse Children's CenterLead Teacher at Riverhouse Children's Center
Aivah StoneAivah Stone
Hostess, Server, Barback, Expo at Currents at the RiverhouseHostess, Server, Barback, Expo at Currents at the Riverhouse
Madelyn CoffeltMadelyn Coffelt
Server at Currents at the RiverhouseServer at Currents at the Riverhouse