Ornelie Ndaye

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Documented conversations with customers to track requests, problems and solutions.
• Asked questions to determine service needs and accurately input information into electronic systems.
• Booked appointments
• Handled emails, inbound calls, and outbound calls
• Generated door-to-door donations in residential neighborhoods using persuasive marketing and sales tactics.
• Listened to customers to understand needs and put together optimal solutions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• Set up and activated customer accounts.

• Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
• Performed visual final inspections and documentation prior to assembly, resulting in 100% quality of products.
• Adhered to Abbott assembly procedures, processes and instructions.
• Documented actions by completing production and quality forms.
• Kept all work areas neat and organized, removing debris and waste and placing refuse into proper receptacles, maximizing efficiency, productivity and professionalism.
• Properly inspected and Packaged medical devices into boxes
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
• Documented daily production data and submitted accurate time logs to keep management up-to-date.
• Verified production orders prior to starting set-up.
• Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
• Operated multiple fabricating machines, cutoff saws, shears and forming or spinning machines.
• Maintained safe and clean working environment.
• Utilized equipment to create and detect faulty products with minimal failures.

• Prepared machine for production processes by equipping with required tools and parts.
• Documented daily production data and submitted accurate time logs to keep management up-to-date.
• Monitored and observed production line to watch for pile-ups and jams.
• Verified production orders prior to starting set-up.
• Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
• Manipulated controls to set, activate and adjust mechanisms on machinery.
• Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
• Operated multiple fabricating machines, cutoff saws, shears and forming or spinning machines.

• Increased customer base by promoting product through diverse channels.
• Helped customers find specific products, answered questions and offered product advice.
• Operated cash register, collected payments and provided accurate change.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Wiped down counters to maintain cleanliness.
• Resolved issues regarding customer complaints.
• Welcomed customers, offering assistance to help find necessary store items.
• Educated customers on beverage menu items and provided samples of daily brews.
• Prepared drinks, ice cream and other special items to complete prepared food orders.
• Greeted guests with pleasant smile and superior customer service.
• Cleaned and sanitized work areas, utensils and equipment.
• Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.

• Monitored attendance records by taking note of customers information.
• Sorted and packed donated food items to ship to families in need.
• Boxed family-sized boxes of groceries for distribution to families in need.
• Represented food bank at special events to raise awareness of need.
• Sorted and packaged items to be delivered to clients.
• Maintained cleanliness of volunteer center and warehouse areas.
• Delivered food to clients.

• Backed up front counter employees to maximize guest satisfaction with speedy service.
• Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
• Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
• Prepared drinks, ice cream and other special items to complete prepared food orders.
• Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
• Kept customer and food preparation areas clean and well-organized for maximum efficiency.
• Capitalized on slow periods to restock supplies, clean counters and remove trash.

• Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
• Taught children foundational skills in colors, shapes and letters.
• Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
• Implemented hands-on, play-based strategies for experiential learning.
• Met with parents to discuss child behavior and academic progress.
• Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
• Read stories to children and taught painting, drawing and crafts.

supervised young youth,constructed activities,provided safety and applied rule

• Applied clinical and behavioral knowledge to maintain safety during crisis moments.
• Used calm, positive and encouraging approach with all youth.
• Directed activities to promote growth in mental, emotional and educational areas.
• Expanded program outreach by delivering talks to youth groups.
• Answered questions and responded to inquiries to deliver high level of service to parents and youth.

• Organized and lead summer activities such as swimming and for groups of up to 25
• Adjusted activity plans to better engage users of differing ability or interest levels
• Protected safety of every person enjoying recreational activities at Russell heights camp by enforcing disciplined and consistent policies
• Explained principles, techniques and safety requirements of different activities to participants to prevent injury
• Designed detailed daily schedules for 5 counselors and 25 campers to increase safety and overall camp success
• Planned and organized camper activities,secured camper safety and accompanied their activities. Supervised campers during meals, structured equipment to ensure a safe environment
• Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
• Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.

• Moved supplies, finished products and heavy machinery.
• Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.
• Removed old technologies, broke down machines and placed recyclable materials in designated disposal areas.
• Followed correct procedures for handling, transporting and disposing of new and recycled materials.
• Instructed general public on where to put drop-offs based on observable quality and types of materials identified.

• Answered customer phone calls to accept orders, document order requests and develop schedule to prepare orders in time for scheduled customer pick-up or delivery.
• Greeted guests, answered questions about available items, customized orders as desired and processed payments.
• Arrived at store during early morning hours to decorate and prepare daily offerings and custom orders before store opening.
• Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.