Orleen Allen
Brampton,ON
Summary
Proven Manager at MY Poss-Abilities Inc., adept in business administration and fostering team leadership, significantly enhanced customer satisfaction and operational efficiency. Skilled in policy implementation and problem-solving, successfully recruited and mentored staff, ensuring compliance and safety. Excelled in multitasking and maintaining a positive attitude, driving profitability and employee engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
My Poss-Abilities Inc.
Brampton
11.2018 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Improved safety procedures to create safe working conditions for workers.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- I have experience working for more than 10 years in this field.
- Accomplished multiple tasks within established timeframes.
Personal Support Worker
Sunrise Retirement Living
Mississauga
06.2019 - 06.2019
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with strong work ethic for over 10 years.
PSW
Christian Horizon
Brampton, Canada
10.2015 - 11.2018
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Reduced risk of falls by consistently conducting safety checks in at the home environment and implementing preventive measures.
- Promoted independence among patients by developing individualized care plans that focused on their unique needs and abilities.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- I have worked in this field for over 10 years.
Education
Certificate - Abnormal Psychology
Universal Class
02.2021
Certificate - ASSIST Applied Suicide Intervention
LivingWorks
10.2019
College - Personal Support Worker
Medix College
05.2002
Certificate - Personal Attendant
Health Care Vocational Center
02.2000
High School Diploma -
Adult High School
12.1994
High School Diploma -
Ferncourt High School
06.1987
Skills
- Time Management
- Team Leadership
- Verbal and written communication
- Staff Management
- Schedule Preparation
- Negotiation
- Business Administration
- Policy Implementation
- Decision-Making
- Positive Attitude
- Multitasking
- Multitasking Abilities
- Problem-solving abilities
- Customer Service
- Organizational Skills
- Attention to Detail
Languages
English
Full Professional
Certification
Medix School Vocational Center
Assist Certificate
Universal Class
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekCareer advancementTimeline
Personal Support Worker
Sunrise Retirement Living
06.2019 - 06.2019
Manager
My Poss-Abilities Inc.
11.2018 - 04.2024
PSW
Christian Horizon
10.2015 - 11.2018
Certificate - Abnormal Psychology
Universal Class
Certificate - ASSIST Applied Suicide Intervention
LivingWorks
College - Personal Support Worker
Medix College
Certificate - Personal Attendant
Health Care Vocational Center
High School Diploma -
Adult High School
High School Diploma -
Ferncourt High School
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