Orlandrah Springer
Scarborough,Ontario
Summary
Hardworking and passionate experienced individual committed to contributing to business success who is seeking to maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management, sales and problem-solving skills. Focused on customer satisfaction, positive attitude and team productivity.
Overview
6
6
years of professional experience
Work History
Team Member
Tim Hortons
03.2024 - Current
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Owner/Operator
O’s Bakery
07.2020 - Current
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Optimized workflow processes to reduce downtime between tasks while maintaining consistent quality standards.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Collaborated with clients to create unique and personalized cake and treat designs, tailored to their specific needs and preferences.
FOH Team Member
Chick-fil-A
06.2022 - 01.2024
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Handled cash transactions accurately.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Participated in regular training sessions to stay up-to-date on menu items and promotions.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Promoted upselling initiatives that increased average order values and boosted overall sales revenue.
- Utilized POS system to receive and process food and beverage orders.
Decorator
Unholy Donuts
01.2022 - 05.2022
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Produced consistently high-quality baked goods for customers.
- Operated cash registers and processed payments accurately.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Education
Diploma - Health And Life Sciences
Humber College
Toronto 09.2025 - 02.2026
High School Diploma -
York Mills Collegiate Institute
Toronto, ONBachelor Degree Of Arts - Early Childhood Care And Education
York University
Toronto, ONSkills
- Customer Service
- Cash Handling
- Creativity and Innovation
- Complex Problem-Solving
- Positive Attitude
- Teamwork and Collaboration
- Multitasking Abilities
- Upselling techniques
- Interpersonal Skills
Accomplishments
- Became a Black Student Alliance Executive in my Senior Year and became member of the month twice.
- Created Windfield Middle School’s first ever Dance Club/Team.
- Developed my self-owned baking business, O’s Bakery, at the age of 14.
References
Ronald Lucas , Owner
Alkaline trucking ltd
(647) 461-0369 Alkalinetrucking369@gmail.com
Noricka Springer-Clarke
norickaclarke@hotmail.com
Mohammed Nishad
(647) 739-3426
Languages
- English
- French
Timeline
Diploma - Health And Life Sciences
Humber College
09.2025 - 02.2026
Team Member
Tim Hortons
03.2024 - Current
FOH Team Member
Chick-fil-A
06.2022 - 01.2024
Decorator
Unholy Donuts
01.2022 - 05.2022
Owner/Operator
O’s Bakery
07.2020 - Current
High School Diploma -
York Mills Collegiate Institute
Bachelor Degree Of Arts - Early Childhood Care And Education
York University