I am a customer-focused and results-driven professional seeking a challenging role in customer service. I have a proven track record of delivering exceptional service with many years working in the field of education.
Overview
21
21
years of professional experience
Work History
High School Teacher
Wesgreen International School (Cambridge Curriculum)
09.2012 - 12.2023
Humanities and History teacher for grades 7 and 8 students
Sociology teacher for grades 9 to 11 students
Psychology teacher for grades 12 and 13 students
Cambridge curriculum qualified teacher
Head of Year for 9 consecutive academic years
Received a leadership recognition award for successfully completing 8 years as a middle-level manager.
Head coach for the under 16 boys’ soccer/football team
Organizer of the annual lunch break soccer tournament for the boys’ section
Organized the first international trip of the Humanities department
Student Teacher
Windsor University
10.2011 - 04.2012
32 days of teaching experience, 13 days of teaching observation
10 Canadian History (Applied/Academic), Gr.11 World Religion (Open)
Gr.12 Challenge and Change (Open)
11 Law (Open), Grade 11 Introduction to Anthropology, Sociology, and Psychology (Open) Parenting (Open)
Designed lectures, in-class activities, and unit assessments for all courses taught.
Technology Support Analyst
08.2006 - 09.2011
Employed as a contractor with the Canadian Public Works Agency
As a technology specialist part of my responsibilities were to assist government employees whom had difficulties accessing certain data or gaining access to government servers
Developed procedures and contingency plans to minimize the effects of security breaches
Developed excellent knowledge of modern office practices and procedures
Proficient in MS Office, Novell, Citrix, Cisco Unified Communications, Lotus Notes.
English as a Second Language (Tutor)
11.2008 - 05.2009
Volunteered with ELTOC; an Ottawa based organization that provides language services to adult immigrants
My duties as a tutor were to prepare and plan a variety of learning activities for weekend classes.
Assistant
Salvaide
02.2006 - 05.2006
Joined a delegation that traveled to El Salvador for 17 weeks to teach basic conversational English to high school students
Organized the teaching material and classes for three schools, took initiative of preparing 5 gifted students for a mandatory university English exam.
Assistant Teacher
YMCA-YWCA
05.2003 - 07.2004
Assistant teacher at Edouard-Laurin Elementary School
Provided one-on-one support to kids that did not have parental assistance at home
After 5 months of employment was given the responsibility of tutor trainer for the YMCA St. Laurent division.
Education
Bachelor of Education I/S: Consecutive Programme -
University of Windsor
Bachelor of Social Science: Honours in Political Science with a Minor in History -