Dynamic individual with hands-on experience in bartending and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Hi, I’m
Orlando Velázquez Reyes
Bartender
Montreal,QC
Summary
Overview
12
years of professional experience
Work History
La Brava
Bar Owner
03.2020 - Current
Job overview
- Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
- Organized successful events such as live music performances, trivia nights, or themed parties.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business and positive word-of-mouth referrals.
- Implemented employee training programs focused on product knowledge, sales techniques, and customer service skills to improve overall team performance.
- Collaborated with local businesses to create co-promotional opportunities that increased visibility for both parties within the community.
Club Med
Bartender
11.2019 - 03.2020
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Club Med
Bartender
10.2018 - 09.2019
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Club Med
Bartender
01.2018 - 10.2018
Job overview
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Club Med
Bartender
04.2017 - 10.2017
Job overview
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Created attractive bar displays by strategically arranging bottles and glasses.
La Tierra De Alsacia
Bar Manager
06.2015 - 01.2017
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Toscalia
Bar Manager
05.2014 - 07.2015
Job overview
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
Santo Agave
Bartender
07.2013 - 05.2014
Job overview
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Loretta, Night Club
Bartender
03.2013 - 05.2014
Job overview
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
Universidad AnglohispanomexicanaPuebla, México
High School Diploma
07-2013
University Overview
I got my diploma in Gastronomy. Career of 4 years with knowledge in customer service, food and beverage, enology, mukimono art, planning, etc.
Skills
- Friendly, positive attitude
- Dependable and responsible
- Organization and time management
- Customer service
- Problem-solving
- Calm under pressure
- Attention to detail
- Problem resolution
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Professional Working
Timeline
Bar Owner
La Brava
03.2020 - Current
Bartender
Club Med
11.2019 - 03.2020
Bartender
Club Med
10.2018 - 09.2019
Bartender
Club Med
01.2018 - 10.2018
Bartender
Club Med
04.2017 - 10.2017
Bar Manager
La Tierra De Alsacia
06.2015 - 01.2017
Bar Manager
Toscalia
05.2014 - 07.2015
Bartender
Santo Agave
07.2013 - 05.2014
Bartender
Loretta, Night Club
03.2013 - 05.2014
Universidad Anglohispanomexicana
High School Diploma
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