Orlando Radies
Wainwright,AB
Summary
Dynamic Branch Manager with a proven track record at United Rentals, excelling in operations management and customer service. Skilled in team supervision and training, I consistently drove revenue growth and improved client satisfaction. My attention to detail and strong work ethic fostered a collaborative environment, enhancing overall branch performance.
Overview
29
29
years of professional experience
Work History
Branch Manager
United Rentals
08.2013 - Current
- Led branch operations, ensuring compliance with safety regulations and company policies.
- Managed team performance, providing coaching and training to enhance employee skills.
- Streamlined inventory management processes, improving accuracy and reducing discrepancies.
- Developed and implemented strategic sales initiatives, driving revenue growth in the region.
- Oversaw customer service operations, enhancing client satisfaction through effective issue resolution.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Analyzed market trends to identify opportunities for business expansion and improvement.
- Coordinated equipment rental logistics, optimizing fleet utilization and delivery efficiency.
- Fostered a collaborative work environment, promoting teamwork and communication among staff members.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Co-owner/ Manager
Rent World
09.1998 - 08.2013
- Oversaw daily operations, ensuring efficient workflow and optimal inventory management.
- Developed strategic partnerships with suppliers to enhance product offerings and improve customer satisfaction.
- Implemented training programs for staff, fostering skill development and enhancing team performance.
- Analyzed market trends to inform business decisions and adapt marketing strategies effectively.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Interacted well with customers to build connections and nurture relationships.
Co-Owner / Manager
Irma Hotel
09.1996 - 01.1999
- Oversaw daily hotel operations, ensuring high standards of guest service and satisfaction.
- Managed budgeting and financial forecasting, optimizing resource allocation for maximum profitability.
- Led staff recruitment, training, and development programs to build a skilled and motivated team.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Irma High School
Irma, AB06-1996
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Team supervision
- Staff management
- Team player
- Training and development
- Attention to detail
Timeline
Branch Manager
United Rentals
08.2013 - Current
Co-owner/ Manager
Rent World
09.1998 - 08.2013
Co-Owner / Manager
Irma Hotel
09.1996 - 01.1999
High School Diploma -
Irma High School