Summary
Overview
Work History
Education
Skills
Timeline
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Orlando Radies

Wainwright,AB

Summary

Dynamic Branch Manager with a proven track record at United Rentals, excelling in operations management and customer service. Skilled in team supervision and training, I consistently drove revenue growth and improved client satisfaction. My attention to detail and strong work ethic fostered a collaborative environment, enhancing overall branch performance.

Overview

29
29
years of professional experience

Work History

Branch Manager

United Rentals
08.2013 - Current
  • Led branch operations, ensuring compliance with safety regulations and company policies.
  • Managed team performance, providing coaching and training to enhance employee skills.
  • Streamlined inventory management processes, improving accuracy and reducing discrepancies.
  • Developed and implemented strategic sales initiatives, driving revenue growth in the region.
  • Oversaw customer service operations, enhancing client satisfaction through effective issue resolution.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Analyzed market trends to identify opportunities for business expansion and improvement.
  • Coordinated equipment rental logistics, optimizing fleet utilization and delivery efficiency.
  • Fostered a collaborative work environment, promoting teamwork and communication among staff members.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Co-owner/ Manager

Rent World
09.1998 - 08.2013
  • Oversaw daily operations, ensuring efficient workflow and optimal inventory management.
  • Developed strategic partnerships with suppliers to enhance product offerings and improve customer satisfaction.
  • Implemented training programs for staff, fostering skill development and enhancing team performance.
  • Analyzed market trends to inform business decisions and adapt marketing strategies effectively.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Interacted well with customers to build connections and nurture relationships.

Co-Owner / Manager

Irma Hotel
09.1996 - 01.1999
  • Oversaw daily hotel operations, ensuring high standards of guest service and satisfaction.
  • Managed budgeting and financial forecasting, optimizing resource allocation for maximum profitability.
  • Led staff recruitment, training, and development programs to build a skilled and motivated team.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed and motivated employees to be productive and engaged in work.

Education

High School Diploma -

Irma High School
Irma, AB
06-1996

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Team supervision
  • Staff management
  • Team player
  • Training and development
  • Attention to detail

Timeline

Branch Manager

United Rentals
08.2013 - Current

Co-owner/ Manager

Rent World
09.1998 - 08.2013

Co-Owner / Manager

Irma Hotel
09.1996 - 01.1999

High School Diploma -

Irma High School
Orlando Radies