Orlando Lopez
Pasadena
Summary
Experienced and dedicated hospitality professional with a proven track record of success in the restaurant industry. Possessing numerous years of hands-on experience, I excel in providing exceptional guest service, managing operations, and optimizing efficiency to drive teamwork and profitability. Adept at leading teams to deliver top-notch dining experiences, I thrive in fast-paced environments while maintaining a keen focus on quality and guest satisfaction. With a passion for exceeding expectations and a commitment to continuous improvement, I am poised to contribute effectively to any restaurant team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bar Lead
PEZ Coastal Kitchen
02.2024 - Current
- Prepare and serve alcoholic and non-alcoholic beverages according to recipes and customer preferences.
- Provide attentive and friendly service to guests, engaging in conversation and ensuring their needs are met.
- Establish positive relationships with vendors, schedule tastings and place weekly orders.
- Keep the bar area/restaurant floor clean, organized, and well-stocked, including barware, garnishes, supplies, plate ware, utensils and linen.
- Have a comprehensive understanding of different types of alcohol, cocktails, and food menu.
Server/Bartender
PLANTA RESTAURANTS
11.2022 - 06.2023
- Embody an environment that is warm, welcoming and filled with positivity for guests and employees.
- Uphold PLANTA standards at all times and treat everyone with courtesy and respect
Server/Hospitality Lead
MODERN TIMES BREWERY
01.2021 - 11.2022
- Expertly prepare and serve a wide range of drinks, both alcoholic and non-alcoholic, adhering to established recipes and customer preferences.
- Deliver outstanding service by warmly greeting patrons, accurately recording orders, and ensuring their needs are met with efficiency and professionalism
- Maintain a clean, well-stocked, and organized bar area, including inventory management, to provide a pleasant and efficient experience for guests.
- Uphold strict adherence to legal drinking age requirements, health, and safety regulations, and responsible alcohol service practices.
Server/Hospitality Lead
MODERN TIMES
01.2017 - 12.2021
- Responsible for full menu knowledge including 30+ draft beer options and plant based menu.
- Assist management with opening and closing duties.
- Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions.
- Grew social media accounts by 15% through interactive promotions, engaging postings, and delivering continuous content.
- Elevated guest's experience by delivering a thorough explanation of all offerings to establish relationships.
Lead Server and Bar Manager
Figueroa Mountain Brewing Co
01.2014 - 12.2018
- Provide high-quality service by creating a welcoming and vibrant environment for guests and team members.
- Managed bar inventory, draft maintenance, recruitment & training, menu development and sales forecasting.
- Held monthly staff training sessions to further understanding of bar program including beer education, wine tastings, and food pairings.
- Continuously trained staff to cross-sell and upsell to exceed sales goals and promote brand identity.
Education
Bachelor of Science - Business Administration
CSU Chico
Chico06.2016
Skills
- Team development
- Bilingual
- Trend analysis
- Continuous hospitality & industry training
- Detail oriented, passionate & creative
- Cash handling
- Sales
- Customer relationship management
- Profit & loss
- Leadership
- Financial report writing
- Relationship management
Certification
- Manager Food Handler Card Present
- ServSafe
- Food Handler Certification January 2022 to January 2026
Links
http://www.linkedin.com/in/orlando-lopez1790
Timeline
Bar Lead
PEZ Coastal Kitchen
02.2024 - Current
Server/Bartender
PLANTA RESTAURANTS
11.2022 - 06.2023
Server/Hospitality Lead
MODERN TIMES BREWERY
01.2021 - 11.2022
Server/Hospitality Lead
MODERN TIMES
01.2017 - 12.2021
Lead Server and Bar Manager
Figueroa Mountain Brewing Co
01.2014 - 12.2018
Bachelor of Science - Business Administration
CSU Chico