Summary
Overview
Work History
Education
Skills
Timeline
Generic

Orlando Diaz

Lounge Attendant
Hawthorne,CA

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional guest service skills, honed at Compass Group Inc. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Committed to maintaining cleanliness and safety standards while fostering a positive team environment. Adaptable and reliable, ensuring efficient operations and memorable experiences.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Attendant/server

Compass Group Inc.
07.2024 - Current
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Optimized scheduling, accommodating guest requests and preferences to enhance their stay.
  • Enforced adherence to health and safety protocols, contributing to safe environment for all.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.

Ambassador

Compass Group Inc.
04.2022 - 04.2024
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Utilized strong interpersonal skills to establish rapport with guests.
  • Assisted in training new attendants, sharing best practices and tips for efficient service.
  • Improved safety measures with thorough inspections and immediate reporting of any hazards.
  • Monitored guest facilities for cleanliness and functionality, addressing any issues promptly to maintain high standards.
  • Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
  • Supported promotional activities, informing guests of upcoming events and special offers.
  • Greeted customers and offered them assistance.
  • Promptly responded to all requests for assistance.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Delivery Driver

OnTrak
01.2019 - 03.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Education

High School Diploma -

Leuzinger High School
Hawthorne, United States
05.2001 -

Skills

Safety awareness

Incident reporting

Strong work ethic

Ticketing

Cleaning procedures

Reliability and punctuality

Cleanliness and hygiene

Initiative and Self-motivation

Tool management

Trash removal

Housekeeping

Safety

Workstation cleaning

Towel washing

Experience in [field]

Teamwork and collaboration

Time management

Multitasking

Decision-making

Guest services

Problem-solving

Self motivation

Adaptability and flexibility

Reliability

Effective communication

Adaptability

Written communication

Cleaning and sanitation

Multitasking Abilities

Interpersonal communication

Professionalism

Excellent communication

Organizational skills

Active listening

Trash waste and removal

Attention to detail

Analytical skills

Goal setting

Problem-solving aptitude

Teamwork

Timeline

Attendant/server

Compass Group Inc.
07.2024 - Current

Ambassador

Compass Group Inc.
04.2022 - 04.2024

Delivery Driver

OnTrak
01.2019 - 03.2022

High School Diploma -

Leuzinger High School
05.2001 -

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Orlando DiazLounge Attendant