ORLANDO BRAGAIS JR.
Thornhill
Summary
Dynamic Project Manager with a proven track record at Accenture and Lemongrass, excelling in stakeholder management and process optimization. Adept at delivering projects on time while enhancing quality control. Strong communicator with expertise in ERP software, driving successful outcomes through effective collaboration and strategic planning. Committed to achieving operational excellence and client satisfaction.
Overview
20
20
years of professional experience
Work History
Cash Supervisor/Merchandiser – Part time
Shoppers Drug Mart
Toronto
03.2024 - Current
- Inventory management
- Backroom organization
- Acknowledges and assists customers’ query in the aisles
- Ensure product displays are neat and organized
- Maintains store standard procedure
- Excellent organization skills proven ability to build strong business relationship
- Exceptional verbal communication with proven ability to work independently with minimum supervision
Project Manager – Non-Technical
Lemongrass
05.2021 - 06.2023
- Led cross-functional teams in the delivery of software and IT projects, ensuring alignment with business objectives and client expectations
- Defined project scopes, created detailed project plans, and managed schedules using Jira and MS Project.
- Served as primary liaison between clients and technical teams; translated business requirements into clear, actionable tasks.
- Facilitated daily stand-ups, sprint planning, retrospectives, and client meetings in an Agile/Scrum environment.
- Proactively identified risks and issues; maintained risk registers and led resolution efforts to keep projects on track.
- Monitored project budgets and resources, achieving savings through optimization and vendor coordination.
- Managed stakeholder communications, providing weekly status reports and dashboards to executive leadership.
- Supported QA teams during UAT phases, ensuring deliverables met quality standards and client expectations.
Project Management (PMO) / AXA
Accenture
11.2018 - 04.2021
- Provides planning, status reporting, execution and governance
- Monitors the progress of a project’s life cycle
- Review progress report against timeline, budget, resources and deliverables
- Supports PgM in its day-to-day operations by ensuring projects are done on-time every time
Sales Operations Senior Analyst
Accenture
12.2011 - 10.2018
- Supports the execution of New Business calls, preparing minutes, recording decisions
- Monitors deal pipeline activities in SAP MMS
- Liaises with CFM/Finance around booking process
- Provides functional support for users
Sales Operations Senior Analyst
Accenture
09.2005 - 11.2011
- Accurately handle complex client service requests at initial point of contact
- Identifies and reports trends for future improvements
- Recommends client-centered resolutions to issues and identifies/initiates exceptions within guidelines
Education
Post-graduate Certificate - Supply Chain Management & Logistics
Seneca Polytechnic
Toronto, ON06-2025
Post-graduate Certificate - International Business Management
Seneca Polytechnic
Toronto, ON06-2024
B.Sc. BA - Economics
Pamantasan Ng Lungsod Ng Maynila (PLM)
Manila, Philippines03-2004
Skills
- Project and Program Management
- Delivery and Operation Management
- Stakeholder Management
- Supply Chain Planning
- Demand Forecasting
- Data Analysis
- Risk Analysis
- Process Optimization
- ERP Software Proficiency
- Quality Control
- Customer Service
- Effective Communication
Volunteer Experience
Scott Mission, Assist guests in the food/clothing bank, Help with takeout meals, Prep meals for lunch
Affiliations
· Assist guests in the food/clothing bank
· Help with takeout meals
· Prep meals for lunch
Timeline
Cash Supervisor/Merchandiser – Part time
Shoppers Drug Mart
03.2024 - Current
Project Manager – Non-Technical
Lemongrass
05.2021 - 06.2023
Project Management (PMO) / AXA
Accenture
11.2018 - 04.2021
Sales Operations Senior Analyst
Accenture
12.2011 - 10.2018
Sales Operations Senior Analyst
Accenture
09.2005 - 11.2011
Post-graduate Certificate - Supply Chain Management & Logistics
Seneca Polytechnic
Post-graduate Certificate - International Business Management
Seneca Polytechnic
B.Sc. BA - Economics
Pamantasan Ng Lungsod Ng Maynila (PLM)