Orlana-Phellys Ngabirano

Barista

• Greet customers and take orders efficiently.
• Prepare beverages according to company recipes and customer preferences.
• Operate espresso machines, grinders, and other coffee-making equipment.
• Process payments and handle cash/credit transactions.
• Restock ingredients and supplies as needed.
• Assist in opening and closing duties, including cleaning and inventory checks.
• Recommend menu items based on customer preferences.
• Work collaboratively with team members to ensure smooth operations.

Supervisor/Cashiers/ Customer Service

• Supervise Cashiers: Train and oversee cashiers to ensure smooth and efficient checkout operations.
• Monitor Transactions: Ensure accuracy in all transactions, refunds, and payment processing.
• Customer Service: Handle customer inquiries, complaints, and escalations professionally.
• Cash Handling: Manage cash drawers, reconcile receipts, and perform daily cash audits.