Oriane Stevine Mogue
QC
Summary
Possess high working qualities with good interpersonal skills, high motivation, fast learner, good team player and very proactive in problem solving to provide best solutions. Highly skilled in deployment, data security and troubleshooting of the applications using AWS services. Cognitive about designing, deploying, and operating highly available, scalable and fault tolerant systems using Amazon Web Services (AWS).
Overview
5
5
years of professional experience
Work History
Cloud Consultant
Yogaya
Seattle, WA
06.2020 - Current
- Proficient in AWS services like VPC, EC2, S3, ELB, AutoScalingGroups (ASG), EBS, RDS, IAM,CloudFormation, Route 53, CloudWatch, CloudFront, CloudTrail.
- Created snapshots to take backups of volumes and images to store launch configurations of EC2 instances.
- Designed and built Cloud Formation Stack to deploy new resources in AWS.
- Created a fault tolerance cluster utilizing Application load balancer and auto scaling group.
- Deployed and configured VPC, Subnet, IGW, NAT, and route tables.
Setup WAF in font of web applications for security and vulnerabilities. - Created S3 buckets in AWS environments to store files required to serve static content for web applications.
Technical Support Agent
Teksavvy Solutions Inc
Gatineau , QC
01.2017 - 05.2020
- Provided front line assistance to clients and delivered customer service and technical support via telephone and electronic media that generated high levels of administrative satisfaction
- Logged all customers calls and resolved clients’ complaints on a variety of issues regarding their services
- Meticulously updated company 's data base with pertinent client information and details
- Responded to customers queries, handled confrontational interactions and consulted user guides, technical manuals and other documents to research and implement solutions
- Emphasized product/service features and benefits, quote prices, discuss credit terms and prepare sales order forms and reports
- Promote a harmonious environment and collaborate with my colleagues on information exchange, and ticket updates to maintain customers satisfaction
- Scheduled appointments, maintained and updated appointments calendars for clients orders.
- Configured hardwares to set up customers Internet service and provided advice and training to Clients in response to identified difficulties
- Submitted and escalated service tickets for equipment maintenance requests.
Education
BSocSc - International Development and Globalization, Civil Law
University of Ottawa
Ottawa06.2019
Skills
- EC2, S3, ELB, EFS, IAM, Auto scaling Groups, Glacier, EBS, Elastic Beanstalk, Cloud Formation/Terraform, Cloud Front, RDS, Redshift, VPC, Direct Connect, Route 53, Cloud Watch, Cloud Trail, OpsWorks, IAM, Dynamo DB, SNS, SQS, ElastiCache, RedShift, Lambda, Snowflake, severless, SAAS, PAAS, IAAC, IAAS , Dockers, Fargate, Containers,EMR,CI/CD, Jenkins,
- Project Management tools: Jira, Confluence
- Operating Systems: MS Windows, UNIX/LINUX, Ubuntu
- HTML5, CSS3, Twitter Bootstrap, Media Queries, XML, JS/JQuery
- Database Software: Oracle, MySQL, SQLServer, MongoDB, DynamoDB, auroraDB , Datalakes, RDS
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls
Timeline
Cloud Consultant
Yogaya
06.2020 - Current
Technical Support Agent
Teksavvy Solutions Inc
01.2017 - 05.2020
BSocSc - International Development and Globalization, Civil Law
University of Ottawa
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