Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oriana Gonzalez

Toronto

Summary

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Retail Sales Associate

Klause
08.2021 - 11.2023
  • Handled point-of-sale transactions accurately, including cash, credit card, and return processes.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Met and exceeded monthly sales targets and KPIs, contributing to overall store performance.
  • Resolved customer complaints efficiently, ensuring a positive shopping experience and customer satisfaction.
  • Supported inventory management through regular stock counts and coordination with warehouse and suppliers.
  • Collaborated with team members to ensure smooth daily operations and a welcoming shopping environment.
  • Greeted customers and helped with product questions, selections, and purchases.

Restaurant Supervisor

Goiko Grill
08.2018 - 11.2019
  • Oversaw daily restaurant operations, ensuring efficient service and high-quality customer experiences.
  • Managed the front-of-house team, optimizing task distribution and increasing productivity by 20%.
  • Monitored stock levels and placed strategic orders, reducing waste by 15%.
  • Created and managed staff schedules, ensuring optimal coverage and decreasing absences by 10%.
  • Supervised cash flow and daily revenue tracking, ensuring accurate financial management.
  • Coordinated reservations and table distribution to maximize restaurant occupancy.
  • Improved customer satisfaction by ensuring consistent quality of food and service.

Server/Host

Goiko Grill
01.2016 - 08.2018
  • Provided exceptional customer service, ensuring a positive dining experience.
  • Managed reservations and coordinated table assignments to optimize restaurant capacity.
  • Handled cash and card payments with accuracy, ensuring proper billing.
  • Organized tables and maintained restaurant cleanliness, following hygiene standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Mater in Digital Marketing - Marketing

The Power
Madrid, Spain
09-2023

Skills

  • Interpersonal and written communication
  • Fashion sense
  • Cash handling
  • Retail sales
  • Cash register operation
  • Professional appearance
  • Teamwork
  • Problem-solving
  • Customer service
  • Teamwork and collaboration

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Klause
08.2021 - 11.2023

Restaurant Supervisor

Goiko Grill
08.2018 - 11.2019

Server/Host

Goiko Grill
01.2016 - 08.2018

Mater in Digital Marketing - Marketing

The Power

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Oriana Gonzalez