Oreoluwa Malik-Yamah
London,ON
Summary
Dedicated and compassionate professional with a Bachelor's Degree in Psychology, bringing a unique blend of academic knowledge and practical experience to service/support roles. Leveraging a diverse background of volunteer work as a mental health supervisor as well as previous roles as an assistant market manager and business development representative. Equipped individual with strong interpersonal, organizational, and analytical skills. Eager to contribute expertise and gain more skills to create a positive impact on individuals in need.
Overview
10
10
years of professional experience
Work History
Business Development Representative
Sherwin-Williams
03.2023 - Current
- Worked well in team settings, providing support and guidance
- Showcased creativity and resourcefulness through development of innovative solutions
- Created client case files, recognizing business owner challenges and providing solution plans
- Developed and Implemented strategic plans to help expand clients' business presence
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manager
Sherwin-Williams
09.2021 - 03.2023
- Utilized strong communication skills to engage with diverse clients and their families, fostering positive relationships and ensuring their needs were understood and met
- Demonstrated exceptional organizational abilities in managing and coordinating support services for individuals, showcasing adaptability and attention to detail
- Applied customer-focused mindset to anticipate and address unique needs of clients, ensuring high level of satisfaction and support
- Developed analytical skills through assessing client progress and implementing data-driven insights to enhance support strategies
- Worked collaboratively with interdisciplinary teams to create comprehensive support plans, emphasizing teamwork and effective communication.
Volunteer Mental Health Support Supervisor
Certified Listeners Society
03.2020 - 08.2021
- Provided leadership and supervision to a team of mental health support workers, ensuring a cohesive and supportive working environment
- Conducted regular team meetings and training sessions to enhance the team's knowledge and skills in providing effective mental health support
- Oversaw the development and implementation of individualized support plans for clients, ensuring a person-centered approach
- Monitored and evaluated the performance of support workers, providing constructive feedback and facilitating professional growth
- Collaborated with external stakeholders, including mental health professionals and community organizations, to enhance the overall support network available to clients.
Escalations & Retentions Supervisor
Nordia INC
01.2019 - 08.2021
- Demonstrated a deep understanding of customer needs and consistently approached interactions with empathy and compassion
- Practiced active listening skills to comprehend customer concerns, ensuring a supportive and understanding approach
- Utilized strong problem-solving skills to address escalated issues promptly, providing effective support to individuals facing challenges
- Collaborated seamlessly with cross-functional teams, showcasing the ability to work collaboratively in a team-oriented environment
- Maintained detailed records of customer interactions, showcasing meticulous attention to detail
- Served as a dedicated advocate for clients, supporting and advocating for individuals in need
- Leveraged persuasive communication to implement retention strategies, demonstrating effective communication skills that are essential in supporting and assisting individuals
- Applied data analysis to identify trends and areas for improvement, showcasing analytical skills that aided in assessing and addressing the needs of support recipients.
Research Assistant, Data Compilation
Lekshar Investments
01.2020 - 01.2021
- Applied strong research and analytical skills to assess and understand the unique needs and challenges of individuals
- Effectively communicated findings and insights in a clear and accessible manner, fostering understanding and collaboration
- Collaborated with diverse teams, showcasing the ability to work well with people from various backgrounds and perspectives
- Utilized organizational skills to manage and maintain detailed records, ensuring accurate and timely information
- Demonstrated adaptability and problem-solving abilities in addressing the individualized needs of clients
- Maintained a commitment to ethical standards and confidentiality, respecting the privacy and dignity of clients
- Used Microsoft Excel and IBM SPSS to compute research data.
Manager in Training (MIT)/ Third Key Holder
Sirens
01.2018 - 06.2019
- Completed opening and closing routines for the store on a day-to-day basis
- Handled company paperwork for the daily organization of store transactions
- Worked as the manager on Duty an average of 40 hours (about 1 and a half days) a week
- Assisted incoming trainees in improving customer relations and interactions
- Informed customers of daily store promotions
- Aided customers and members of the company head office in accessing information about specific items and products.
Volunteer Retail and Wholesale Assistant
Vineyard Marketplace
01.2018 - 01.2018
- Performed customer service: greeted customers in a courteous manner, maintained excellent relations with patrons
- Educated customers about the goal and purpose of the non-profit, Fair Trade organization
- Assisted customers with information regarding specific goods and promoted appropriate products
- Created invoice slips for wholesale, calculated taxes, received payment, organized invoices in appropriate files
- Performed inventory duties, received shipping slips, unpacked boxes of product and placed product within the store environment
- Cleaned, maintained, and organized storefront and storage facilities
- Handled cash, operated cash register, debit, and credit machines.
Volunteer Sunday School Teacher/ Child Care Supervisor
R.C.C.G(Redeemed christian church of God)
01.2014 - 09.2017
- Planned and executed engaging lessons for children
- Supervised and ensured the safety of children during childcare sessions
- Created a positive and inclusive environment for learning and play
- Maintained open communication with parents regarding child's progress
- Upheld a strong commitment to promoting the wellbeing and development of children.
Team Member
Whataburger
01.2017 - 01.2017
- Greeted drive-through customers and completed cash, debit, and credit transactions; issued receipts
- Assisted incoming trainees in improving customer relations and interactions
- Effectively maintained kitchen hygiene as per food handling protocols
- Took and served orders in the restaurant and in the drive-through lanes.
Sales Marketer
Vector Marketing
01.2016 - 01.2017
- Completed 1-2-hour virtual demos and in-home demos of Cutco cutlery products for interested customers
- Accumulated several referrals from customers, family and friends and composited a potential client's list to boost sales
- Effectively educated customers of the quality of the products and closed sales
- Made the top 10 out of 65 salespeople working at that branch.
Sales Associate
Kohl's Department Stores
01.2016 - 01.2016
- Greeted customers and processed cash, debit, and credit transactions; issued receipts
- Persuaded and completed customer registrations for store credit cards
- Ensured proper price tags and labels were on items clearance or marked down
- Assisted customers in navigating their way through store products till they were satisfied.
Education
Bachelor of Arts (Honors) in Psychology -
University of Waterloo
Waterloo, ON06.2021
Skills
- Case Management
- Sharepoint
- Recovery Planning
- Suicide Prevention
- Individualized Service Plans
- Child Care
- Community Engagement
- Administrative support
- Crisis Management
- Interpersonal Skills
- Household chores
- Effective Communication
Languages
English
Full Professional
Certifications and Licenses
- Certificate in Occupational Therapy February 2023
- Mental Health and Well-being Practitioner certificate
- First Aid & CPR/AED Level C certificate
- Non Violent Crisis Prevention Intervention
- WHMIS Certification
References and documents available upon request
Timeline
Business Development Representative
Sherwin-Williams
03.2023 - Current
Assistant Manager
Sherwin-Williams
09.2021 - 03.2023
Volunteer Mental Health Support Supervisor
Certified Listeners Society
03.2020 - 08.2021
Research Assistant, Data Compilation
Lekshar Investments
01.2020 - 01.2021
Escalations & Retentions Supervisor
Nordia INC
01.2019 - 08.2021
Manager in Training (MIT)/ Third Key Holder
Sirens
01.2018 - 06.2019
Volunteer Retail and Wholesale Assistant
Vineyard Marketplace
01.2018 - 01.2018
Team Member
Whataburger
01.2017 - 01.2017
Sales Marketer
Vector Marketing
01.2016 - 01.2017
Sales Associate
Kohl's Department Stores
01.2016 - 01.2016
Volunteer Sunday School Teacher/ Child Care Supervisor
R.C.C.G(Redeemed christian church of God)
01.2014 - 09.2017
Bachelor of Arts (Honors) in Psychology -
University of Waterloo
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