Proficient in Microsoft Office (Word, Powerpoint, Excel, OneNote, etc)
Oreoluwa Malik-Yamah
Assistant Market Manager at Sherwin Williams
Waterloo,ON
Summary
Motivated Development Coordinator skilled at increasing organizational funds through events, donor outreach strategies and marketing campaigns. Persuasive and open communicator with good planning, problem-solving and conflict resolution skills. Offering 3 years of related experience. Dedicated professional well-versed in nonprofit operations processes and requirements. Well-versed in different types of donations, acknowledgment protocols and relationship-building strategies. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Assistant Market Manager
Sherwin Williams COmpany
London, ON
08.2021 - Current
- Networked in market to build partnerships and connections with prospects.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Coached sales team members in effective selling strategies and closing techniques.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Managed team scheduling and coordinated appointments between sales teams and prospects.
- Achieved monthly sales targets consistently by pursuing new business.
- Traveled to customer sites to demonstrate products, answer questions and close contracts.
- Qualified and handed off prospects ready for next steps in sales process.
- Made strategic and successful decisions by documenting and tracking sales activities with Lead Generation.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
- Directed marketing projects through conceptual planning, schedule management and final implementation.
Escalations & Retentions Supervisor
Bell
Waterloo, ON
03.2019 - 08.2021
- Developed highly efficient administrative team through ongoing coaching and professional development opportunities.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Arranged corporate and office conferences for company employees and guests.
Emotional Support Chat Supervisor
Certified Listener's Society
Waterloo, ON
05.2021 - 11.2021
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked with emotionally distressed callers to understand needs and provide excellent service.
- Devised and enhanced treatment strategies to promote continued progress.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Assistant Store Manager
YM INC
Waterloo, ON
10.2018 - 05.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Approved regular payroll submissions for 24 employees within Excel.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Rotated merchandise and displays to feature new products and promotions.
Sales Marketer
Vector Marketing
San Marcos, USA, USA
01.2016 - 01.2017
- Made top 10 out of 65 salespeople working at that branch.
- Delivered polished and informative presentations to highlight products and close consistent sales
- Handled over 30 outbound sales calls per day to connect with cold and warm leads and promote market offers
- Cultivated strong and successful client relationships by being key point of contact for questions and concerns
- Networked and coordinated with colleagues, media representatives and other professionals to implement multi-channel strategies
- Exceeded targets consistently, pursuing multiple prospecting avenues to keep leads and sales high
Sales Associate
Kohl's Department Stores
Cypress, USA, USA
01.2016
- Engaged with customers to build rapport and loyalty
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Solved customer challenges by offering relevant products and services
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
Education
Bachelor of Arts - Psychology
Texas State University & University of Waterloo, Waterloo
09.2019 - 06.2021
Accredited Ceritificate - Counselling Children & Adolescents
Udemy
Online 06.2021 - Current
Accredited Certificate - Fully Accredited Certificate in Counselling
Udemy
Online 06.2021 - Current
Accredited Certificate - Counselling (Sexual Abuse)
Udemy
Online 06.2021 - Current
Skills
Relationship building and management
undefinedSoftware
SPSS
ADP
Certification
Certified Listener, Certified Listeners Society
Timeline
Assistant Market Manager
Sherwin Williams COmpany
08.2021 - Current
Accredited Ceritificate - Counselling Children & Adolescents
Udemy
06.2021 - Current
Accredited Certificate - Fully Accredited Certificate in Counselling
Udemy
06.2021 - Current
Accredited Certificate - Counselling (Sexual Abuse)
Udemy
06.2021 - Current
Emotional Support Chat Supervisor
Certified Listener's Society
05.2021 - 11.2021
Bachelor of Arts - Psychology
Texas State University & University of Waterloo, Waterloo
09.2019 - 06.2021
Escalations & Retentions Supervisor
Bell
03.2019 - 08.2021
Assistant Store Manager
YM INC
10.2018 - 05.2019
Sales Marketer
Vector Marketing
01.2016 - 01.2017
Sales Associate
Kohl's Department Stores
01.2016
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