Oreoluwa Kehinde
Thorold
Summary
With a proven track record of delivering exceptional patient care at Niagara Health, I excel in monitoring vital signs and employing critical thinking to enhance patient outcomes. My experience in high-pressure environments, such as at Millennium 1 Solutions, has sharpened my ability to prioritize tasks efficiently, leading to significant improvements in patient satisfaction and clinical operations."
Overview
3
3
years of professional experience
Work History
Nursing Student
Niagara Health
01.2024 - Current
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
- Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
- Worked alongside experienced nursing professionals to learn new procedures.
- Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
- Contributed to a safe and hygienic environment by adhering to strict infection control protocols and maintaining proper sanitation procedures.
- Participated in clinical rotations across various departments for well-rounded exposure to diverse nursing practices.
- Participated in skills lab simulations to further develop nursing skills.
- Bathed, changed and fed patients suffering from discomfort, ailments and disabilities to provide extra assistance and care.
- Utilized critical thinking skills when assessing patients'' needs, enabling timely identification of potential concerns requiring intervention from nursing staff or physicians.
- Cleaned and treated wounds to avoid infection and provide protection.
- Assisted nurses in wound care procedures, ensuring proper technique was applied to promote optimal healing outcomes for patients.
- Actively sought feedback from nursing staff and incorporated constructive criticism into personal practice for continuous improvement and professional growth.
- Demonstrated adaptability by quickly responding to changing patient conditions and adjusting care strategies accordingly.
- Reviewed charts, doctor notes and test results to gather information on patients.
- Developed strong organizational skills through careful management of multiple patient assignments and competing priorities during clinical rotations.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Maintained accurate medical records through diligent documentation of vital signs, interventions performed, and any changes in patient condition or behavior.
- Collaborated with interdisciplinary team members to optimize patient outcomes through comprehensive treatment planning.
Customer Service Representative
Millennium 1 Solutions
09.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Cashier
Headquarters
06.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Science - Nursing
Brock University
St. Catharines, ON04.2027
Certificate - Personal Support Worker
College Essor
Montreal, QC05.2022
High School Diploma -
Notre Dame High School
Ottawa, ON06.2021
Skills
- Vitals monitoring
- Task Prioritization
- Patient Assessments
- Patient Monitoring
- Clinical judgment
- Catheter Care
- Medical Documentation
- Health Promotion
- Self-reflection
- Critical Thinking
- Medication and IV administration
- Certified in CPR/AED
- First Aid
- Accurate Documentation
- Oxygen saturation standards
Languages
English
Full Professional
Availability
Available anytime of the week
Volunteer experience
Britannia Baptist Church
Information Desk Assistant, August 2018
- Set up and demolition for various events
- Process and distribute mail and newspapers to participants
- Assist wheelchair-bound participants in reaching their desired destinations
Notre Dame High School
Volunteer, April 2018
- Organized a successful school-wide canned food drive that collected 400+ cans in one month (November 2018)
- Assisted in weekly meal preparation and lunch service for lunch program
- Set up and take down of sports equipment for activities
- Participate in school themed activities from time to time
Reference
Camila Chindemi, RN
Clinical Instructor
Niagara Health
Phone: 9053803683
Relationship: Former Clinical Instructor
Justin Mordi, RN
Charge Nurse
Niagara Health
Phone: 4167269510
Relationship: Professional Shadowing Experience
Timeline
Nursing Student
Niagara Health
01.2024 - Current
Customer Service Representative
Millennium 1 Solutions
09.2021 - Current
Cashier
Headquarters
06.2021 - 12.2021
Bachelor of Science - Nursing
Brock University
Certificate - Personal Support Worker
College Essor
High School Diploma -
Notre Dame High School
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