OREOLUWA ADELUGBA
Sault Ste. Marie,Canada
Summary
I am a dedicated and detail-oriented administrative professional with over five years of experience in providing efficient and effective support to executive teams. Personable and dedicated Customer Service Representative with extensive experience in proper communication. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front End Service Clerk
Food and Drugs Basics
Sault Ste. Marie, ON
12.2023 - Current
- Greeting customers in a professional and friendly manner
- Scanning items and processing purchases accurately and efficiently
- Providing excellent customer service
- Simplifying Complicated concepts to customers.
- Greeted customers and provided excellent customer service.
- Answered questions about products or services and provided information on product features.
- Processed payments for customers using cash registers, debit and credit card machines, or other electronic payment systems.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Housekeeper
BRIDGEWATER HOUSE AIR BNB
Sault Ste. Marie, ON
06.2023 - Current
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Ensured that all health standards were met during cleaning operations.
- Interacted pleasantly with clients and guests when performing daily duties.
Educational Consultant
PTAS Solution
Nigeria
01.2019 - 01.2021
- Analyzing existing curricula, administrative processes, teaching resources, and methods
- Designing and developing special programs and resources to meet the needs of students, teachers, and schools
- Assessing and advising on educational materials, staffing, and teacher performance.
Administrative Assistant (Content writing)
MBS wellness center
Nigeria
01.2018 - 01.2019
- Developing and implementing social media strategies to increase brand visibility and engagement
- Creating and curating engaging content for various social media platforms, including posts, videos, and graphics
- Analyzing engagement data and identifying trends in customer interactions to inform digital campaigns and build brand loyalty.
Assistant Radio Presenter
Royal root FM/FUNNAB Radio
Nigeria
01.2016 - 01.2017
- Generating ideas and researching content for radio programs
- Managing the running order for the show, including uploading, and organizing program content
- Keeping on top of administrative duties like doing music reporting and managing administrative tasks related to program production
- Assisting with the day-to-day functions of a busy newsroom and office, providing general administrative and operational support.
Education
HEALTHCARE ADMINISTRATION -
Sault college
01.2023
ENGLISH EDUCATION -
University of Ibadan
01.2018
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong written and verbal communication skills
- Detail-oriented and able to multitask in a fast-paced environment
- Familiar with office equipment and administrative procedures
- Problem-Solving Skills
- Teamwork and Collaboration
- Phone etiquette
- Commerce
- Critical Thinking
- Project Management
- Adaptability
- Presentations
- Excellent organizational and time management abilities
- Customer Experience
- Detailed Report Delivery
Certification
- Google Digital Certification, 2019
- Ogun state Digital youth Summit, 2018
- National Youth service, 2021-2022
- Smart Serve Certificate, 2023
- Junior Achievement Nigeria certificate, 2021
References
Available upon request
Timeline
Front End Service Clerk
Food and Drugs Basics
12.2023 - Current
Housekeeper
BRIDGEWATER HOUSE AIR BNB
06.2023 - Current
Educational Consultant
PTAS Solution
01.2019 - 01.2021
Administrative Assistant (Content writing)
MBS wellness center
01.2018 - 01.2019
Assistant Radio Presenter
Royal root FM/FUNNAB Radio
01.2016 - 01.2017
HEALTHCARE ADMINISTRATION -
Sault college
ENGLISH EDUCATION -
University of Ibadan
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