Oren James
Calgary,AB
Summary
Driven server with 7 years of experience increasing sales while delivering superior service. Expert at promoting menu items by answering customer questions enthusiastically, taking orders and maintaining communication with guests. Intuitive salesperson takes pride in suggesting food and beverage offerings to enhance guest experience. Very passionate about hospitality and team work.
Overview
7
7
years of professional experience
Work History
Cocktail Server
Hy's Steakhouse and Cocktail Bar
Calgary, AB
04.2021 - Current
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional wine service
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided guests with Tableside fine dining service which included making menu items for guests at the table. (Caesar Salad, Steak Diane, Steak Tartar, Banana Fosters)
General Manager
World Bier Haus 1600
Calgary, AB
01.2020 - 04.2021
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Tracked monthly sales to generate reports for business development planning.
- Responsible for hiring, training and developing the entire team
- Weekly inventory and ordering for all beverage products.
- Building positive customer experience while increasing online presence
General Manager
Moxies Grill & Bar
Vancouver, British Columbia
04.2017 - 10.2019
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Education
High School Diploma -
H.D Stafford Secondary School
Langley, BC06.1999
Skills
- Food safety understanding
- Positive attitude
- Wine knowledge and pairing
- Great work ethic
- Ability to connect with guests
- High-volume dining
- Point of Sale (POS) system operations
- Effective customer upselling
- Check payment processing
- Menu memorization
- Table setting arrangements
- Relationship management
Timeline
Cocktail Server
Hy's Steakhouse and Cocktail Bar
04.2021 - Current
General Manager
World Bier Haus 1600
01.2020 - 04.2021
General Manager
Moxies Grill & Bar
04.2017 - 10.2019
High School Diploma -
H.D Stafford Secondary School
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