ORE MALIK
London
Summary
To secure a progressive opportunity where I can leverage my experience, initiative, and relationship-building strengths to contribute to organizational success and continued professional growth.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Media Coordinator
Resilient Roots Therapy
London, ON
07.2026 - Current
- Designed and managed the clinic’s brand identity, aligning the brand kit, tagline, voice, and visual elements to strengthen market presence.
- Developed and executed social media content strategies to increase brand visibility and audience engagement.
- Collaborated with the web developer to refine website imagery and messaging, ensuring a cohesive brand presence.
- Coordinated and directed photo and video shoots, overseeing content planning, creative direction, and final image selection.
- Designed and coordinated business cards and digital and print collateral aligned with the clinic’s brand identity.
Employment Specialist
Pathways Employment Help Centre
London, ON
01.2025 - Current
- Assessed client needs and developed personalized employment plans to enhance job-search effectiveness and promote long-term career success.
- Analyzed existing workflows and proposed AI solutions to optimize administrative efficiency and improve service delivery for clients.
- Conducted thorough analysis of service and community needs to develop targeted concepts for newcomer and mentorship programs.
- Executed comprehensive outreach initiatives to connect with employers, enhancing collaboration with job development teams for effective candidate matches.
- Facilitated impactful workshops and job-search programs that connected clients with employment resources. Achieved successful coordination of training certifications, referrals, and transportation for enhanced client support.
- Oversaw documentation management and service coordination among internal teams, employers, community partners, and specialized programs.
Employment Specialist / Business Developer
Hutton House
London, ON
06.2024 - 06.2025
- Directed full employment service cycle to enhance job readiness, facilitate successful placements, and ensure ongoing retention support for clients.
- Executed outreach initiatives to develop employer relationships, leveraging networking events and direct interactions with business unions and community partners.
- Promoted qualified candidates to employers, emphasizing financial incentives to alleviate onboarding and training expenses.
- Developed and implemented tailored employment plans to enhance workplace support and ensure retention through follow-up services.
- Conducted employment workshops, developing customized materials and content aligned with specific client and program needs.
- Coordinated and led weekly job search club, providing resources and guidance to clients and agency members.
Shelter Support Worker / Intake Clerk
The Salvation Army
London, ON
02.2024 - 11.2024
- Executed intake processes for emergency shelter and transitional housing programs to ensure accurate documentation and timely referrals.
- Delivered trauma-informed frontline support to individuals facing homelessness, mental health challenges, substance use issues, and complex barriers.
- Conducted thorough analysis to pinpoint process inefficiencies, independently crafting spreadsheets and data-tracking systems for improved workflow.
- Executed first aid and resuscitation during emergencies while collaborating with law enforcement and emergency medical services.
- Implemented health and safety procedures, including bed bug protocols, to maintain a secure shelter environment.
- Enforced shelter policies and behavioral standards to uphold client safety, dignity, and facility requirements.
Business Development Representative
Sherwin-Williams
London, ON
12.2022 - 01.2024
- Executed targeted prospecting efforts to secure new B2B accounts, leveraging cold calling, digital research, field scouting, referrals, and direct engagement with local businesses.
- Cultivated and expanded a diverse portfolio of over 500 accounts, focusing on re-engagement of inactive customers and acquisition of new accounts.
- Facilitated pricing discussions and quote generation to address specific project and account needs, enhancing client satisfaction.
- Assessed project specifications and surface environment performance to provide tailored product recommendations.
- Provided expert advice to contractors and commercial customers to enhance renovation outcomes through optimal paint and coating selections.
- Established and nurtured customer relationships to address business needs and ensure proactive account management.
Escalation & Retention Supervisor
Nordia Inc.
London, ON
01.2019 - 12.2021
- Addressed complex customer escalations and billing disputes by leveraging elevated account access to reverse eligible charges and negotiate effective resolutions.
- Leveraged specialized loyalty and retention offers to rebuild customer relationships and reduce service cancellations.
- Identified sales opportunities during escalations, converting service interactions into upgrades, contract renewals, and additional service sales.
- Promoted mobile, internet, home phone, television, and streaming services across Bell, Virgin, Lucky Mobile, and PC Mobile.
- Facilitated customer advocacy and retention initiatives while achieving sales targets in high-conflict and sensitive interactions.
Research Assistant
University of Waterloo
Waterloo, ON
01.2020 - 01.2021
- Analyzed data sets using statistical software to ensure accuracy in research findings.
- Participated in research projects by designing and executing experiments.
- Recorded and analyzed data to produce reports of results.
- Assisted scientists by collecting and organizing laboratory data.
Education
Bachelor of Arts (Honours) - Psychology
University of Waterloo
Waterloo, ON01-2021
Bachelor of Arts - Psychology
Texas State University
San Marcos, TX01-2018
Skills
- Community engagement
- CRM management
- Employer outreach
- Resume development
- Social media proficiency
- Training program development
- Key account management
- Business analysis
- Proposal writing
- Relationship management
Accomplishments
- Conceptualized AI-enabled workflow solutions to reduce repetitive administrative tasks and increase capacity for direct client service.
- Developed newcomer-focused and mentorship program concepts in response to service gaps identified through frontline employment work.
- Independently created data-tracking tools and process improvements at The Salvation Army to improve administrative efficiency and organization.
- Achieved 5 job placements and 15+ interviews within a four-week period through targeted employment support and employer engagement.
- Developed and facilitated employment workshops and weekly Job Search Club programming, supporting participants across individual and agency-wide caseloads
Languages
English
Native or Bilingual
French
Limited Working
Certification
Career Development Theory, 20-Hour Course | Career Development Practitioners Certification Board of Ontario | 2026
PROFESSIONAL DEVELOPMENT
- CDS 2026 Summer Career Development Skills Conference | Grow Career Development | 2026
- 6 Career Developer webinars focused on Supporting Long-Term Unemployed Clients | 6 Career Education Credits
COMMUNITY & VOLUNTEER EXPERIENCE
- Big Brothers Big Sisters of London & Area, Community Youth Mentor, London, ON, 2024, 2025
- Certified Listeners Society, Crisis Hotline Supervisor, 2020, 2021, Remote
- LionHeart Foundation (Gateway Church), Volunteer, London, ON, 2025, Present
Timeline
Media Coordinator
Resilient Roots Therapy
07.2026 - Current
Employment Specialist
Pathways Employment Help Centre
01.2025 - Current
Employment Specialist / Business Developer
Hutton House
06.2024 - 06.2025
Shelter Support Worker / Intake Clerk
The Salvation Army
02.2024 - 11.2024
Business Development Representative
Sherwin-Williams
12.2022 - 01.2024
Research Assistant
University of Waterloo
01.2020 - 01.2021
Escalation & Retention Supervisor
Nordia Inc.
01.2019 - 12.2021
Bachelor of Arts (Honours) - Psychology
University of Waterloo
Bachelor of Arts - Psychology
Texas State University