Oral Coombs
Toronto,ON
Summary
At the Bank of Montreal, I took the lead on initiatives to significantly enhance our operational efficiency and software development processes. By leveraging my organizational skills and effectively communicating with stakeholders, I was able to drive improvements. My leadership helped us resolve production issues more efficiently and noticeably boosted team productivity. This experience highlights my ability to achieve results and foster collaboration across various functions.
Overview
26
26
years of professional experience
Work History
Production Support Manager
Bank Of Montreal, BMO
11.2014 - 04.2024
- CIPG is robust application and infrastructure serving corporate clients by providing cash management services. Facilitating transactions totaling over $50 billion each month, my team was entrusted with ensuring seamless operation of application round clock, resolving any encountered issues promptly and efficiently.
- Improved production efficiency by streamlining processes and implementing new support strategies.
- Maintained high employee retention rates through effective leadership techniques, including clear communication of expectations, opportunities for professional growth, and recognition of accomplishments.
- Optimized resource allocation by assessing project requirements, prioritizing tasks, and assigning appropriate personnel to ensure timely completion of deliverables.
- Managed vendor relations, negotiating contracts for cost savings and improved service levels.
- Provided status reports to management.
- Created a culture of continuous improvement by fostering open feedback channels and encouraging team members to share innovative ideas for process enhancements.
- Organized relevant training sessions and personally trained new members of team.
- Led initiatives to upgrade support tools and technologies, improving overall system performance and stability in the long run.
- Developed strong relationships with cross-functional teams to facilitate effective communication and collaboration throughout the production process.
- Conducted thorough risk assessments on proposed changes or enhancements to production systems, ensuring minimal disruption to ongoing operations.
- Facilitated regular reviews of production metrics, enabling proactive identification of trends or potential bottlenecks that could impact operations.
- Partnered with key stakeholders both internally and externally to align business objectives with production support goals effectively.
- Increased customer satisfaction scores by closely monitoring production issues and ensuring timely resolution of problems.
- Determined quality control standards.
- Escalated and resolved major service issues.
- Reduced downtime for critical systems by proactively identifying potential issues and implementing preventive measures.
- Established a robust incident management system, resulting in faster response times and improved root cause analysis capabilities.
- Streamlined the onboarding process for new team members, reducing ramp-up time and enabling them to contribute more quickly to support efforts.
- Promoted an environment of collaboration and teamwork by organizing regular meetings, workshops, and team-building events that fostered strong working relationships among staff members.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Evaluated employee performance and provided feedback and training as needed.
- Coordinated with other departments to align production with customer requirements.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Trained in and implemented emergency response procedures to protect team members and property.
Implementation Manager
Bank Of Montreal
09.2008 - 11.2014
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
- Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
- Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
- Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
- Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
- Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
- Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
- Spearheaded strategic planning meetings to define key goals for future projects aligning with company objectives effectively.
- Exceeded client expectations by delivering high-quality solutions tailored specifically to their unique needs and requirements consistently throughout projects undertaken over time range.
- Championed change management initiatives by creating buy-in from stakeholders through clear communication of benefits and strategies, fostering a supportive environment for successful implementation outcomes.
- Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
- Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
- Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
- Managed life cycle replacement of hardware and software.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Application Developer
Bank Of Montreal
06.1998 - 09.2008
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Wrote code for database applications.
- Used ASP.NET, JavaScript and SQL Server to develop new applications.
- Collaborated with cross-functional teams to design and develop high-quality applications for various industries.
- Developed custom solutions for clients based on their unique business requirements and objectives.
- Participated in regular meetings with stakeholders, presenting progress updates and discussing any roadblocks encountered during development stages.
- Optimized application performance through rigorous analysis of system bottlenecks and implementing targeted solutions.
- Worked closely with clients throughout the development process to gather feedback, ensuring that final products met their expectations.
- Implemented user-friendly interfaces, improving overall user experience and satisfaction rates.
- Developed reusable components/libraries streamlining future projects saving both time resources while simultaneously standardizing codebase ensuring consistency across all applicationsproducts.
- Collaborated with multidisciplinary teams to design and implement new technology features.
- Created software applications in test-driven development environment.
- Resolved system test and validation problems to provide normal program functioning.
- Contributed to the successful completion of numerous projects, meeting deadlines and adhering to budget constraints.
- Designed and developed application scripts for test scenarios.
- Adhered to strict coding standards, ensuring the maintainability and scalability of developed applications over time.
- Developed and implemented personalized client solutions using programming language expertise.
- Assisted with training junior developers, providing guidance on best practices in application development.
- Generated detailed documentation to assist other developers and facilitate future maintenance efforts.
- Assisted with creation of user manuals.
- Initiated code reviews within the team to improve overall code quality and minimize potential errors during deployment phases.
- Reduced software bugs by conducting thorough testing and debugging procedures.
- Streamlined development processes with efficient project management techniques, resulting in faster delivery times.
- Maintained up-to-date technical knowledge, staying informed on industry trends and best practices for application development.
- Provided excellent customer support, addressing client concerns and resolving issues promptly.
- Enhanced application functionality by implementing new features and optimizing existing code.
- Participated in design and planning exercises for future software rollouts.
- Guided team in layout modifications to improve functionality.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Estimated work hours and tracked progress using Scrum methodology.
- Tested and deployed scalable and highly available software products.
Education
Bachelor of Science - Software Systems Development
CDI Collage of Business And Technology
4950 Yonge, Toronto Ontario05.1998
Skills
- Project Management: Overseeing IT projects from conception to completion, ensuring completion on time and within budget
- Team Leadership: Leading and motivating a team of IT professionals to achieve departmental and organizational goals
- Communication: Effectively communicating with stakeholders, team members, and other departments to ensure smooth operations and clear understanding of IT initiatives
- Problem Solving: Identifying, analyzing, and resolving technical issues and challenges efficiently
- Risk Management: Assessing and mitigating risks associated with IT operations and projects
- Technical Proficiency: Possessing a strong understanding of IT systems, software development, and network infrastructure
- Change Management: Leading and managing the implementation of new technologies and processes, ensuring minimal disruption and maximum adoption
Languages
English
Native or Bilingual
Reading, Hiking, Golf, Continuous Learning
- Continuous Learning: I'm a lifelong learner who's always hungry for knowledge! Whether it's taking online courses, attending workshops, or reading up on the latest trends, I'm constantly seeking to expand my skills and broaden my horizons. I believe that learning is the key to personal and professional growth, and I'm always excited to discover new things.
- Reading: reading a good book is my idea of heaven! I'm a voracious reader who loves getting lost in captivating stories and exploring new ideas. Whether it's fiction or non-fiction, I'm always eager to dive into the next great read.
- Golf: Golf is my happy place! I can't get enough of the game – from the satisfying sound of a well-struck ball to the camaraderie with friends on the course. Whether I'm improving my swing or just enjoying a leisurely round, I'm always smiling when I'm playing golf.
- Hiking: I'm absolutely in love with hiking! There's nothing quite like hitting the trails and immersing myself in the beauty of nature. From peaceful forest walks to treks in the city to see and explore new places, I'm always up for an adventure outdoors.
Timeline
Production Support Manager
Bank Of Montreal, BMO
11.2014 - 04.2024
Implementation Manager
Bank Of Montreal
09.2008 - 11.2014
Application Developer
Bank Of Montreal
06.1998 - 09.2008
Bachelor of Science - Software Systems Development
CDI Collage of Business And Technology
Similar Profiles
Shiva AdapaShiva Adapa
Cloud Devops Engineer at Bank of Montreal (BMO)Cloud Devops Engineer at Bank of Montreal (BMO)
Haley SylvesterHaley Sylvester
Associate Banker at Bank of Montreal, BMOAssociate Banker at Bank of Montreal, BMO
Hisham AlanqarHisham Alanqar
Senior Fraud Analyst at Bank of Montreal (BMO)Senior Fraud Analyst at Bank of Montreal (BMO)