Optima Sorabji

• Patience with assisting clients navigate the systems

• trouble shooting methodologies, including: Clearing cache/temporary files

• Various Internet browser and email application setting updates

• Experience using Salesforce
• Experience using BMC Remedy ticketing

• Company Overview: Adecco/ TD Bank
• First time Laptop Setup for TD employee during COVID-19 pandemic which allowed employee to work from home
• Respond to a variety of customer calls/emails
• Provide troubleshooting support through password resets activities, etc
• Ensure accurate and detailed problem documentation
• Adecco/ TD Bank

• Company Overview: Lucan, ON
• Assists residents with ADL's
• Answering residents call bell
• Lucan, ON

• Company Overview: London, ON
• Assists residents with ADL's
• Answering residents call bell
• London, ON

• Company Overview: St
• Joseph's Hospital, London, ON
• Utilized camera screening equipment to test children's vision
• Provided forms to parents outlining any concerns that needed to be addressed
• St
• Joseph's Hospital, London, ON

• Company Overview: London, ON
• Greeted all clients and patients to create a welcoming environment
• Received and make phone calls, faxes and e-mails
• Scheduled and confirmed medical appointments
• Received and communicated messages for medical staff and patients
• Kept the appointment book organized
• Reviewed and validated health cards
• Coordinated consultations, lab and diagnostic tests
• Created new client charts and kept their records current
• Billed the provincial system
• Set up examination rooms for doctors
• Guided clients to examination rooms and asked them for their reason of visit
• London, ON
• Received, recorded and filed medical payments by check, cash, and credit card.
• Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
• Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
• Reviewed and sent medical records to other physicians upon request.

• Company Overview: London, ON
• Provide world class customer service when handling incoming calls
• Listen to customers, analyze their needs and offer adapted solutions
• Take appropriate action to efficiently resolve issues
• Meet sale requirements selling cellphones, rocker hubs and hotpots
• London, ON

• Company Overview: London, ON
• Assisted in the preparation for the reunion event for alumni
• London, ON
• Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
• Conducted regular performance reviews for continuous improvement in customer service delivery.
• Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
• Answered product and service questions, suggesting other offerings to attract potential customers.

• Company Overview: London, ON
• Collected soup cans and non-perishable foods for families within the community
• London, ON