Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

OPOKU GIDEON

Brampton,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

KORIAN FOOD TRADING

GENERAL LABOUR
10.2022 - 01.2024
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.

PK TRADING

GENERAL LABOUR
07.2023 - 12.2023
  • Improved project efficiency by streamlining grading processes and implementing new technologies.
  • Reduced rework on projects by ensuring accurate grade calculations and precise execution of tasks.
  • Led a team of grading operators, providing guidance and support to improve overall performance.
  • Enhanced safety measures, conducting regular inspections and addressing potential hazards proactively.

Education

GED -

KUMASI TECHNICAL UNIVERSITY
WEST AFRICA
07.2010

Skills

  • Customer Service
  • Escalation management
  • Critical Thinking
  • Warehousing functions
  • Materials Transport
  • Customer Education
  • Customer Relationship Management (CRM)
  • Sales expertise
  • International sales support
  • Stock management

Websites

Languages

English
Full Professional
French
Limited Working

Timeline

PK TRADING

GENERAL LABOUR
07.2023 - 12.2023

KORIAN FOOD TRADING

GENERAL LABOUR
10.2022 - 01.2024

GED -

KUMASI TECHNICAL UNIVERSITY
OPOKU GIDEON