- Fitness
- Event planning
- Reading
- Outdoor activities
Ophélie Ng Ha Kwong
Toronto,Canada
Summary
Perceptive Quality Assurance Assistant with problem-solving and analytical abilities. Proficient in regulated health QA operations, policies and procedures. Committed to iteratively optimizing systems and processes, while understanding and streamlining operating procedures to increase consistency. Adept at event planning and social engagement.
Overview
6
6
years of professional experience
Work History
Bilingual Quality Assurance Assistant
College of Registered Psychotherapists of Ontario
02.2024 - Current
- Oversaw the Practice Advisory Service by triaging and assigning inquiries to Practice Advisors and staff members based on level of risk and urgency
- Compiled and formatted monthly statistical reports, summary reports, survey responses, and KPIs by analyzing quantitative and qualitative data for QA enhancement projects
- Collaborated on case writing, facilitator training workshops and delivery of Peer Circles by engaging with subject matter experts, refining workshop materials, and ensuring an interactive and supportive peer learning environment
- Translated and reviewed communications, CBA cases, Web content, learning resources, and FAQs (English to French and vice versa)
- Member of the Social Committee and the Joint Health and Safety Committee (JHSC)
Research Assistant
Toronto Metropolitan University
01.2023 - Current
- Conducted literature reviews on Intergenerational trauma, postnatal mental health, parenting styles and validated measures in Sri Lanka
- Oversaw Research Ethics applications, grant application and developed protocols with global partners and institutions in Sri Lanka and Canada
- Compiled Data Management Plans, Standard Operating Procedures, Research Assistant Training Manuals, Data Sharing Agreements and Topic Guides
- Utilized mixed-method analysis of data and provided logistical support for manuscript publication
- Led 10+ qualitative interviews for REMEDY Institute to evaluate participants’ experiences with Cognitive Processing Therapy + MDMA
- Led a Qualitative Analysis workshop to 7+ individuals, fostering the baseline for future lab responsibilities.
Data Quality Specialist
Cohere
09.2023 - 12.2023
- Optimized machine learning data by labeling and ranking, resulting in 20% enhanced model accuracy
- Identified and rectified inaccuracies, inconsistencies, and errors in English, French and STEM-focused datasets
- Conducted regular audits and assessments to evaluate the quality of data
- Communicated findings and recommendations to stakeholders, including data producers and consumers.
Events Co-Ordinator
InSense Events
- Orchestrated events for 50+ attendees and led team of ~10, promoting local businesses
- Designed graphic posters and tickets for social media platforms
- Supervised blood donation booths in collaboration with local Rotary Club.
Academic Tutor
Tutorbright
08.2023 - Current
- Conducted tutoring sessions across diverse subjects for Grade 5 to University students, tailoring instruction to individual learning needs
- Produced weekly progress reports for student evaluation and communicated effectively with parents to discuss academic progress and set goals.
Barista
Starbucks Coffeehouse Company
05.2022 - 09.2023
- Worked in a team of 20+ in a dynamic and fast-paced environment in Canada’s busiest mall
- Onboarded and trained 5+ new employees to meet company standards.
Administrative Assistant
Action for Integral Human Development (AIHD)
01.2020 - 05.2020
- Handled office tasks, including filing feedback from schools nationwide, generating reports, and scheduling appointments
- Coordinated and managed presentations and formations of 30+ institutions to implement a new school program in collaboration with NGOs
- Translated technical program curriculum of 200+ pages from English to French.
Interim Restaurant Manager
The City Orient Restaurant
02.2019 - 10.2019
- Managed daily cashflows and generated balance reports while handling POS system
- Resolved customer complaints and addressed feedback, increasing Google rating to 4/5.
Education
Bachelor of Arts (Honours), Psychology -
Toronto Metropolitan University
Toronto, ON12.2023
Bachelor of Arts, Honors, Psychology, Co-op - undefined
University of Guelph
Guelph, ON12.2020
Qualitative Analysis Workshop – Psychology - undefined
Laurier Summer Institute of Research Methods (LSIRM)
Skills
- Bilingual English and French
- Process improvement techniques and system implementation
- Excellent written and oral communication
- Complaint and inquiry resolution
- Protocol design
- Senior leadership support
- MPower CRM system proficiency
- Research and publication
- Literature reviews
- Data auditing
- Events logistics management
- Software testing
Conferences
- Thomas, F.C., Ng Ha Kwong, O., Parmar, P., Dass, G., Doherty, S., Jayawickreme, N., Milligan, K., Sivayokan, S., Surenthirakumaran, R. (2024, April). Intergenerational trauma in a post-conflict setting: A mixed-method study in Northern Sri Lanka. Paper presentation at the 45th Annual Meeting at the Society for the Study of Psychiatry and Culture, Toronto, ON.
- McGuire, K., Clarabel, D., Ng Ha Kwong, O., Coyle, J., & Thomas, F. C. (2024, April 11-13). Perinatal mental health and parenting practices in conflict-affected settings: A scoping review. [Poster presentation]. Society for the Study of Psychiatry and Culture, Toronto, Ontario.
- Sharma, Y., Ng Ha Kwong, O. & McGuire, K. (2024, April 11). Unlearning cultural beliefs of pharmacological intervention in mental health: The stories of emerging adults in India. [Conference Presentation]. Society for the Study of Psychiatry and Culture, Toronto, ON, Canada.
- Firasta, L., Ng Ha Kwong, O., Parmar. P., Ennis. N., Rodrigues. L., Thomas. F., (2024, June 22) Bridging the Gap: Developing community-academic partnerships to improve evidence-based services for underserved communities. [Snapshot Session]. Canadian Psychological Association, Ottawa, Ontario, Canada
- Thomas, F.C.,. Goldgruber, B. & Ng Ha Kwong. O., (2024, September). Perinatal mental health in post-conflict Northern Sri Lanka: Foundational steps in the co-development of a culturally-aligned intervention to address intergenerational trauma. In A. Patel (Chair), Knowledge Transfers: Clinical and Implementation Lessons from Four Low-and-Middle-Income Countries. Symposium conducted at the International Society for Traumatic Stress Studies 40th Annual Meeting, Boston, MA.
Interests
Timeline
Bilingual Quality Assurance Assistant
College of Registered Psychotherapists of Ontario
02.2024 - Current
Data Quality Specialist
Cohere
09.2023 - 12.2023
Academic Tutor
Tutorbright
08.2023 - Current
Research Assistant
Toronto Metropolitan University
01.2023 - Current
Barista
Starbucks Coffeehouse Company
05.2022 - 09.2023
Administrative Assistant
Action for Integral Human Development (AIHD)
01.2020 - 05.2020
Interim Restaurant Manager
The City Orient Restaurant
02.2019 - 10.2019
Events Co-Ordinator
InSense Events
Bachelor of Arts, Honors, Psychology, Co-op - undefined
University of Guelph
Qualitative Analysis Workshop – Psychology - undefined
Laurier Summer Institute of Research Methods (LSIRM)
Bachelor of Arts (Honours), Psychology -
Toronto Metropolitan University
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