Opeyemi Olarewaju
Summary
Highly dedicated and results-oriented professional with extensive experience in podcasting, creative problem-solving, and technical trade specialties. Demonstrates exceptional communication skills and a proven ability to manage multiple service requests with precision and efficiency. Known for delivering excellence in all tasks and consistently exceeding performance expectations. Adept at leveraging technical expertise and creative thinking to drive impactful outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HUB International Insurance Services
2023.03 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Trade Operations Officer (Bills for Collections)
First Bank of Nigeria Limited
2022.01 - 2023.12
- Handle all bills for collection and treasury enquiries.
- Receive and respond to e-mails from customers on Bills transaction.
- Provide advisory services to bills for collection trade customers.
- Market intelligence on industry basis
- Give updates on changes in local and international regulations regarding trade.
- Payment & Collections/ Remittances
Trade Operations Officer (Payment & Loans)
First Bank of Nigeria
2020.01 - 2022.12
- Manage interactions between Correspondent Banks and Relationship Managers on Customer Loans
- Conduct market research and analysis for new product launches
- Coordinate the design and creation of marketing, commercial publications, and social articles that drive customer
- Monitoring of due loans by requesting for treasury loans requests for rollover with refinancing bank
- Attends to mails and calls and acts in best practice.
Business Development Manager (Remote)
Azteco Holdings
2019.08 - 2020.11
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Education
Post-Baccalaureate Diploma - Business Administration
Thompson River University
Kamloops, BC01.2027
Bachelor of Science - International Relations
Institute Superieur De Communication Et De Gestion
Benin Republic04.2017
Diploma - Diploma in Linguistics
Universite D'Abomey Calavi
Benin Republic09.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Great Communication Skill
Languages
English
Native or Bilingual
French
Elementary
Certification
- Level 1 BC Insurance License Exam
- Kamloops, BC Standard First Aid for Industry (CPR/AED)
content creation, writing and podcast
In terms of content creation and writing, I'm involved in drafting and refining various types of written materials, including blog posts, articles, and social media content. I focus on tailoring my writing to match different styles and objectives, whether that's informative, persuasive, or creative on Medium.
For podcasting, I contribute by developing show notes, outlining episodes, and creating engaging scripts and content ideas. Although I create and host podcasts directly. You can find me on Spotify.
Timeline
Customer Service Representative
HUB International Insurance Services
2023.03 - Current
Trade Operations Officer (Bills for Collections)
First Bank of Nigeria Limited
2022.01 - 2023.12
Trade Operations Officer (Payment & Loans)
First Bank of Nigeria
2020.01 - 2022.12
Business Development Manager (Remote)
Azteco Holdings
2019.08 - 2020.11
Post-Baccalaureate Diploma - Business Administration
Thompson River University
Bachelor of Science - International Relations
Institute Superieur De Communication Et De Gestion
Diploma - Diploma in Linguistics
Universite D'Abomey Calavi
- Level 1 BC Insurance License Exam
- Kamloops, BC Standard First Aid for Industry (CPR/AED)
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