Oorja Kamlesh Kayasth
Waterloo,ON
Summary
Looking for a part-time or full-time position as a dynamic individual with hands-on experience in diverse customer service environments, such as pharmacies and cafes. With a knack for navigating challenges, brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Demonstrated strong organizational skills and attention to detail while maintaining inventory and assisting with administrative tasks. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Pharmacy Assistant
Benton Pharmasave
12.2023 - 12.2024
- Processed prescriptions using 'Kroll Software,' including verifying patient information and medication orders.
- Assisted pharmacists in preparing and dispensing medications accurately and efficiently.
- Processed insurance claims accurately, resulting in swift reimbursements for the pharmacy.
- Responsible for ordering drugs and inventory from 'McKesson'.
- Prepared and organized 'Dosette' and 'Dispill' blister packs for the required patients to ensure accurate medication dispensing.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Supported operations with filing, copying and faxing.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Merchandised over-the-counter goods and rotated stock.
- Documented all medication-related activities in accordance with regulatory requirements.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Barista
Starbucks
01.2023 - 04.2024
- Experienced at working in a drive-thru setting.
- Prepare and serve hot and cold beverages such as specialty coffee and teas, and other food products (e.g., sandwiches, muffins, baked goods, etc.).
- Provide menu assistance to customers to get them what they want while serving them efficiently to maintain appropriate customer flow.
- Make product recommendations, highlight various brewing methods and upsell other menu items.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Take orders on the drive-thru panel while simultaneously helping customers at the window.
- Monitor proper operation of brewing and other food equipment; resolve and/or report any equipment problems promptly for resolution.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Help track food and supply inventory (e.g., in display cases, behind counters, etc.) and assist with restocking as necessary.
- Help maintain and keep all serving, food & beverage preparation and common areas sanitary and clean
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Learn and stay current on all menu items, ingredients, brewing and preparation methods and specialty/ new items.
Front Liner
New York Fries
11.2022 - 11.2023
- Handled financial transactions as a Cashier using the Point-of-Sale system.
- Delivered accurate change in cash transactions.
- Assisted customers with their menu selection and answered their questions in a patient manner.
- Provided excellent customer service upholding brand and store standards.
- Maintained, cleaned, and organized workstation.
- Received more closing duties than an average front liner having received the confidence and trust of management for doing quality work and paying attention to details.
Scientific Editor, Magazine Committee
VES College of Pharmacy
08.2021 - 08.2021
- Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
- Mentored junior editors, enhancing their editing skills and professional development.
Research Assistant
Biorridl
06.2021 - 07.2021
- Collected complete drug database on assigned diseases
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
Alumni Coordinator, Alumni Committee
VES College of Pharmacy
08.2019 - 08.2020
- Organized and collaborated with alumni to conduct webinars
- Organized, coordinated and managed the ‘Alumni Meet2020'
Education
Graduate Certificate - Healthcare Administration and Service Management
Conestoga College
Kitchener, ON01.2023
Bachelor of Pharmacy - Pharmacy
University of Mumbai
Mumbai, IN01.2022
Skills
- Empathetic customer service
- POS systems
- Kroll Software
- Barista
- McKesson inventory ordering
- Team player
- Insurance billing (including IFHP)
- Attention to detail
- Friendly and outgoing
- Dosette and Dispill blister pack
- Data entry proficiency
- Active listening
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Pharmacy Assistant
Benton Pharmasave
12.2023 - 12.2024
Barista
Starbucks
01.2023 - 04.2024
Front Liner
New York Fries
11.2022 - 11.2023
Scientific Editor, Magazine Committee
VES College of Pharmacy
08.2021 - 08.2021
Research Assistant
Biorridl
06.2021 - 07.2021
Alumni Coordinator, Alumni Committee
VES College of Pharmacy
08.2019 - 08.2020
Graduate Certificate - Healthcare Administration and Service Management
Conestoga College
Bachelor of Pharmacy - Pharmacy
University of Mumbai
Availability
Monday to Sunday
Similar Profiles
AHMED Abu El SHOUHOUDAHMED Abu El SHOUHOUD
Pharmacy Manager/Owner at Pharmasave Whitehorn # 3018 and Pharmasave Signature Drug Mart # 3017Pharmacy Manager/Owner at Pharmasave Whitehorn # 3018 and Pharmasave Signature Drug Mart # 3017
Anton WilsonAnton Wilson
Landscaper at Don Benton, Benton LandscapingLandscaper at Don Benton, Benton Landscaping
SHAN BELLSHAN BELL
SERVICE MANAGER at BENTON NISSAN OF HOOVER/BENTON NISSAN OF BESSEMERSERVICE MANAGER at BENTON NISSAN OF HOOVER/BENTON NISSAN OF BESSEMER
Jaymi JessJaymi Jess
Brand Ambassador at Embr Events Inc.Brand Ambassador at Embr Events Inc.
ANUPAM ANGLANUPAM ANGL
ASSOCIATE CLAIMS ADVISOR at Gore Mutual InsuranceASSOCIATE CLAIMS ADVISOR at Gore Mutual Insurance